As a Geek Squad Agent, you’ll be the first point of contact for people seeking technology
support, knowledge and solutions. We’ll provide the training and resources you need to ask the right questions, listen carefully, take detailed notes and partner with other agents as needed to help customers who visit our stores. Working together, we’ll create a supportive, positive environment for anyone who is facing tech challenges or wants to get more out of their devices.
What you’ll do
Provide positive, timely service to customers during the check-in and checkout process
issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
Help set up and repair technology
devices for customers
Monitor service queues and provide accurate status updates to customers
Clearly communicate and partner with fellow agents
Experience using and learning about consumer electronics
Ability to work successfully as part of a team
Ability to prioritize and multi-task in a fast-paced environment
Ability to work a flexible schedule, including holidays, nights and weekends
Why you’ll love it here
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
Generous employee discount
Financial savings and retirement resources
Support for your physical and mental well-being
As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology
. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers’ homes.
Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™
Join our team!
While you're busy delivering on our belief of making technology
work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.