Cloud Services Administrator (Collaboration Tools)

Summary

At Nascient, we consider ourselves a people business!

We’re searching for an experienced Cloud Services Administrator (Collaboration Tools) to join our team and help take our client-focused services to new heights. Working closely with the IT
Deployment team, you will be responsible for managing and administering collaboration tools for our client. You will be responsible for ensuring that all users have the necessary tools and resources to effectively collaborate and communicate with each other. You will also be responsible for managing security and access controls, monitoring usage and performance, and providing technical support to users.

What you’ll do :
● Service Escalations
● Bug Tracking
● License Management
● Service Requests and Incident Management
● Metrics Tracking and Reporting
● Asset Management
● Vendor Management
● Work Cross-Functionally with AV Engineers, Vendors, and Workplace Experience

For the following services:
● Collaboration

• Google Workspace (formerly G-Suite,includes Meet and Calendar)
• Zoom
• Slack

● Room Scheduling

• TEEM by Eptura
• Robin Powered

● VOIP

• FUZE

● Digital Signage

• Samsung Magic Info

● Ticketing System

• Jira

Minimum Qualifications :

● 3+ years experience in Cloud Services, Cloud Administration, Systems Administration, or relevant IT experience with equivalent responsibilities

● Strong knowledge of collaboration tools applications, features, and best practices.
● Experience and proficiency in Google applications including Google Workspace (formerly

G-Suite)
● Excellent problem-solving skills and ability to troubleshoot technical issues
● Strong communication skills and ability to provide technical support to non-technical users
● Attention to detail and strong organizational and analytical skills
● Ability to work independently and as part of a team

Preferred Qualifications :
● Bachelor’s degree (or equivalent) in information technology or computer science preferred
● Experience in working with engineers and vendors to optimize communication, efficiency, and product satisfaction
● Prior experience working within IT Development, SaaS, or web-based technology environment
● Experience managing and administering ticketing and Collaboration Tools (Jira/Confluence,

Workday, Slack)
● Experience with security and access control management within collaboration tools.
● Knowledge of scripting and automation tools is a plus
● Relevant certifications such as Professional Collaboration Engineer/Professional Google Workspace Administrator Certification, or Slack Certified Administrator is a plus

Physical Demands

Sitting or standing for long periods of time working on a computer (typing), occasional lifting of equipment at 50lbs or less.

Job Types: Full-time, Contract, Temporary

Pay: From $35.00 per hour

Experience level:

• 2 years
• 3 years

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Santa Monica, CA 90405: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Cloud Services: 2 years (Preferred)

Work Location: One location