Call Center Manager @ EverFence - Santa Fe Springs, CA

Job Overview

13 days ago

Call Center Manager

EverFence - Santa Fe Springs, CA

Job Description

Call Center Manager.

We are a new, dynamic, innovative fencing company that is changing the way fencing is completed in the United States. Led by industry veterans, we are leveraging technology to become the leading residential fence company in the US.

As part of our continued rapid growth, an outstanding opportunity has arisen for a dynamic, highly motivated Marketing Assistant to join our growing team, based in Orange County, Southern California.

We want to fast-track exceptional candidates to senior roles - this is an outstanding opportunity for the right candidate.

Role and Responsibilities

  • Deliver an exceptional customer experience.
  • Hire, onboard and train call center personnel.
  • Coach call center staff through challenging customer service issues.
  • Analyze call center data and prepare reports for upper management.
  • Evaluate staff effectiveness and performance monthly or on an at-need basis.
  • Develop monthly, quarterly and annual call center goals and action plans. Provide team with guidance and direction in achieving individual and department goals.
  • Prepare work schedules to ensure sufficient coverage.
  • Adhere to and uphold company policies and procedures.
  • Respond reliably and quickly to client requests and needs.

Required Skills

  • A positive, can-do attitude.
  • Call Center experience
  • Excellent verbal and written communications skills
  • High-level customer service skills
  • Self-motivated to achieve daily responsibilities.
  • Highly motivated

Job Type: Full-time

Pay: $55,000.00 - $69,000.00 per year

Schedule:

  • Monday to Friday

Supplemental Pay:

  • Bonus pay

Ability to commute/relocate:

  • Santa Fe Springs, CA 90670: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Marketing: 1 year (Preferred)
  • Administrative: 1 year (Preferred)

Work Location: One location

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