Technical Business Analyst I @ Orange County's Credit Union - Santa Ana, CA

Job Overview

2 months ago

Technical Business Analyst I

Orange County's Credit Union - Santa Ana, CA

Workplace Excellence. Through our associates' opinions and voices, Orange County's Credit Union is proud to be recognized year over year as one of the best places to work in Orange County and is a recipient of the Peter Barron Stark Best of the Best Award for highest associate satisfaction in the workplace!

As a leading financial service provider with over 80 years of experience serving 117,000+ members, Orange County's Credit Union is currently over $2 billion in assets & growing. Generous benefits include paid health insurance, time-off benefits, 401(k), and a professional, friendly work environment focused on achieving goals, recognizing successes and excelling at member service.

Putting People First: Connect, Discover, Deliver & Wow is Orange County’s Credit Union mantra. If you’re passionate about serving people, this role is rewarding, brings purpose, and the opportunity to make a difference!

CREDIT UNION’S PURPOSE: Simple Banking. For People, Not Profit.

CREDIT UNION’S CORE VALUES
: Integrity, Service Excellence, Growth & Development, High Performance, Mutual Respect, Community, and Fun
POSITION SUMMARY:
Under general supervision, has a leading support role in the building, integration, and maintenance of custom-built software applications and integrations used by both Associates and our Members. The Technical Business Analyst I will act as the bridge between businesses and technology, working with various business stakeholders to capture user stories and requirements and translating those requirements into functional and technical specification. This position works in close collaboration with the Product Management team and the Software Engineering and Quality Assurance teams to support the evolution of our digital platforms.


ESSENTIAL FUNCTIONS:

  • Collaborate with business stakeholders to identify opportunities to improve systems and processes.
  • Analyze and document current and future business processes, using wireframes, user stories, and formal business requirements documentation to do so, and identify and recommend areas of potential improvement.
  • Interact with Product Teams to ensure functional requirements are sound, complete and consumable by the software engineering and quality assurance teams. This includes ensuring the requirements meet the strategic goals of the organization.
  • Communicate business requirements to technical team, and assist with defining appropriate technical requirements to implement proposed solutions.
  • Facilitate regular Scrum activities, which include leading daily stand-up meetings, manage the team’s sprint backlog, promote the removal impediments that block team members from completing tasks, and conduct sprint retrospective meetings.
  • Manage assigned service requests, closely track status, and help prioritize work in order to meet deadlines.
  • Perform and facilitate white box and black box quality assurance testing of code changes to ensure behavior matches documented requirements. To support quality assurance testing, create and maintain regression test scripts.
  • Assist with system support and troubleshooting of supported applications.
  • Construct workflow charts and wireframes for applications; studying system capabilities; writing specifications.
  • Proactively help identify and resolve production-related system issues, as well as coordinate application maintenance activities in accordance with the organizations systems development lifecycle.
  • Work effectively and individually with team members and business stakeholder Associates

ASSOCIATE EXPECTATIONS:
  • Consistently practices the Service Philosophy of “Put People First” exercising the Connect, Discover, Deliver & Wow components in every encounter with internal and external members, creating extraordinary experiences.
  • Exhibits the Leaders at All Levels concept of Leading yourself, Leading Up, Leading across Teams, and Leading the Team.
  • Utilize personal Strengths to contribute to the Team and the Credit Union success, and exercise awareness of, and utilizes the strengths of others.
  • Possesses knowledge of, and complies with Bank Secrecy Act (BSA)
  • Effectively conveys information. Communicates with immediate supervisor and the team keeping others advised of progress and/or situations.
  • Displays behavior that matches the value of Mutual Respect by relating favorably at all levels within the organization.
  • Supports and contributes to the credit union’s strategic plan, mission, vision, and values.
  • Maintains good housekeeping, safety and security measures.
  • Displays professional appearance.
  • Utilizes stress in a productive manner and works well under pressure.
  • Cooperates with supervisor and with other credit union associates to achieve credit union goals and objectives. Projects good will and positive credit union image.
  • Complies with all Orange County’s Credit Union policies, service standards, safety standards, procedural guidelines, and regulatory compliance, and completes all assigned training.
  • Has regular and predictable attendance which is essential.
  • Cares for equipment and follows proper guidelines for use.
OTHER DUTIES:
The preceding functions have been provided as examples of the types of work performed by associates assigned to this job classification. Credit Union Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified associates can perform the essential functions of the job.
  • Performs other work-related duties as assigned.
  • May be a disaster recovery team member or take directives from a disaster team recovery member.

QUALIFICATIONS:
Experience/ Training/ Education:
  • BS or higher in Computer Science, Information Systems other related degree, or equivalent work experience.
  • 0-4 years of experience as a Business Analyst in a technical role, or related certification.
  • 0-4 years of experience in software analysis and design or technical business analysis with requirements gathering and formal documentation experience.
  • Financial industry operations experience, particularly within a credit union, preferred

Knowledge/ Skills/ Abilities:
  • Strong leadership, decision making and analytical skills
  • Good oral and written communication skills with proven ability to understand and explain issues from both a technical and a business functional perspective. Strong ability to collaborate and engage with various working styles and personalities.
  • Member focused with strong communication skills, effective communication skills both verbally and in writing and excellent telephone manner.
  • Must have personal computer skills and be proficient with Microsoft programs (Word, Excel, Outlook).
  • Knowledgeable of the Agile Scrum Software Development Lifecycle activities and practices, and the ability to facilitate Scrum activities. Experience with tools such as Jira, Confluence, Git, Pivotal a plus.
  • Demonstrated ability to create wire-frames, user stories, and business requirements documentation.
  • Keen attention to detail.
  • Ability to deal effectively with conflicting priorities and changes.
  • Ability to accurately perform mathematical calculations.
  • Ability to create and maintain accurate reliable records.
  • Requires good memory, knowledge retention skills and ability to multi-task, prioritize projects and duties effectively.
  • Requires excellent follow-through skills, member relations skills, and sound business judgment.
  • Ability to interface in with others in a positive and professional manner.
  • Ability to cultivate strong collaborative working relationships and contacts within a work group and across other company functions.

We perform thorough background checks, credit checks and pre-employment drug screening. EOE.

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