Scrum Master @ First American Financial Corporation - Santa Ana, CA

Job Overview

2 months ago

Scrum Master

First American Financial Corporation - Santa Ana, CA

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

The Scrum Master assists in the delivery of software products. This role supports software product development teams delivering on critical business initiatives. Plans, monitors, and manages internal projects from initiation through completion employing Scrum Master techniques in an Agile environment.

Essential Functions

  • Organize scrum ceremonies including daily standup, backlog refinement, sprint planning, sprint reviews, and retrospectives.

  • Partner with Product Owners and Software Development teams to achieve business objectives.

  • Assist with refining and maintaining product backlog, as needed.

  • Where necessary, help the Product Owner manage customer expectations and stakeholder communications.

  • Act as a liaison between the team and others, minimizing interruptions to the sprint, keeping the team focused on delivering a quality product.

  • Plan and execute within the commitments and roadmap developed.

  • Assist the team through maturity of agile and scrum processes, improving delivery and confidence in commitments.

  • Identify, understand, and track impediments; help remove them and drive improvements to optimize how the team works.

  • Communicate to all levels of the organization on progress and status.

  • Required to perform duties outside of normal work hours based on business needs.

Knowledge and Skills/Technology Used

  • Demonstrated experience with Agile methodologies (Scrum, Kanban etc.)

  • Skilled in facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

  • Ability to thrive in a fast-moving environment and work on multiple priorities and/or projects simultaneously without impact to quality of work

  • Experience being on Scrum teams in a variety of different contexts (different team sizes/organizations/cultures)

  • Demonstrated experience in issue identification and resolution

  • Knowledge of JIRA and other agile tools to measure team productivity and report metrics

  • Must possess and utilize exceptional written and verbal communication skills to keep teams operating at maximum efficiency while also ensuring senior leaders and executive management are informed of progress at all times

  • Adaptable and flexible in a cross-functional environment

Typical Education

  • Bachelor's Degree in Business, Information Technology, or related fields or significant domain expertise

Typical Range of Experience

  • 2-5 years of using Scrum agile methodology

Pay Range: $71,500 - $110,000

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.


The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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