Senior Business Systems Analyst @ First American Financial Corporation - Santa Ana, CA

Job Overview

2 months ago

Senior Business Systems Analyst

First American Financial Corporation - Santa Ana, CA

Company Summary

Join a team that puts its People First! Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for seven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit

Job Summary

In this role, you will work with global and cross-functional teams of technical and non-technical partners to analyze information security needs, facilitate process mapping, and define requirements for our Vulnerability Management system that aligns with our information security strategy. You will be working with our ServiceNow development team as the SME to develop features and integrations, drawing your critical thinking and problem-solving capabilities.

Essential Functions

  • Be the product owner for the Vulnerability Management system and work through agile stories from conception to completion, including setting clear requirements, creating comprehensive test cases, and tracking multiple concurrent stories.
  • Act as the voice of the customer in the definition and development of solutions to increase team efficiency and effectiveness.
  • Gather and manage product feedback through directly interfacing with users to understand challenges and collaboratively generate solutions.
  • Work cross functionally with tool owners to understand their specific tool in order to develop integrations to ServiceNow.
  • Ensure the team knowledge base is up to date by documenting processes, developed features, and new integrations.
  • Understand integrations with multiple information security tools and work to improve data quality.
  • Develop KPIs/KRIs to measure both development progress as well as trends in the data created within the Vulnerability Management system.

Job Complexities

  • Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and technological trends.
  • Exercises judgment within defined procedures and practices to determine appropriate action.
  • Initiates corrective action needed to resolve complex, critical issues.
  • Provides input to and may develop operational plans and works with senior management to ensure that plans are integrated with broader strategies.

Supervision Received or Extended

  • Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
  • Provides direction to employees within the boundaries of established policies.
  • Enlists expertise of peers in other departments and a wide range of additional resources to explore new methods and approaches and to solve problems.
  • Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules, and budgets.


  • Recommends changes to process, SLA’s, department policies, procedures, metrics, and standards.
  • Influences senior management on decisions related to department priorities, schedules, plans and cost controls.
  • Achieves objectives for multiple and varied projects.
  • Regularly makes decisions necessary to resolve critical issues related to department operations.

Knowledge and Skills/Technology Used

  • Agile development experience
  • Knowledge and experience on the ServiceNow platform
  • Experience launching at least one digital product and/or heavily customizing 3rd-party software tools and integrations
  • Understanding of Information Security principles with strong knowledge of Vulnerability Management
  • Knowledge of Information Security tools such as Qualys, Prisma Cloud, Tanium a plus.
  • Ability to operate in fast-paced, diverse, sometimes vague environments; ability to handle multiple simultaneous projects and tasks while demonstrating urgency and ownership to drive quality outcomes.
  • Experience with data analytics with the ability to provide qualitative analysis and recommendations.
  • Attention to details, excellent analytical thinking, and time management skills.
  • Superior interpersonal and communication skills that bridge the gap between business and engineering teams

Typical Education

  • A bachelor’s degree or equivalent experience in a technical discipline (i.e., computer science, electrical engineering, information systems). Training courses, seminars, certifications, or other security related education experience preferred.

Typical Range of Experience

  • 5+ years of experience as a senior contributor
  • 5+years hands on experience either in vulnerability management or in product owner/product manager role

License or Certification

  • Experience with ServiceNow and/or ITIL is a plus

Pay Range: $73,700 - $108,400 annually

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting, and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.



First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

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