Director of Risk and Compliance @ Instacart - San Francisco, CA

Director of Risk and Compliance

As one of the largest e-commerce marketplaces in the world, Instacart has a fiduciary responsibility to its shareholders, retail partners, advertising partners, employees, independent contractors, and customers to remain compliant with both regulatory requirements and retailer agreements. This Director will be responsible for creating a new dedicated Risk and Compliance department that reports into Infrastructure. The main focus of this group will be to ensure that Engineering controls are in place to protect Instacart.

This leader will develop, manage, and implement compliance & regulatory programs including: risk assessment, policies & procedures, reporting, and 3rd party/vendor management. The candidate will ensure we adhere to relevant federal, state, and local agency laws, regulations, & guidance, as well as industry-standard practices.


  • Establish and define Instacart's compliance program

  • Recruit and organize a team of world-class analysts

  • Partner with business and understand the trade-offs and risks we must take in order to keep moving as a company.

  • Organize audits and select key audit partners

  • Cross collaborate with Legal, Security, and Engineering

  • Serve as a trusted compliance advisor/partner to both internal and external stakeholders

  • Providing proactive insights into trends, issues, threats and opportunities to the executive team


  • 7-10 years or more of compliance and risk management experience in the consumer services space

  • A current understanding of industry-standard practices including, but not limited to, UDAAP, SOC-I & SOC II, PCI-DSS, AML, BSA, and KYC

  • Ability to execute on Instacart's current compliance needs while maintaining a forward-thinking mindset on how our compliance frameworks will need to evolve alongside our product roadmap

  • Strong project management and problem-solving skills, with a demonstrated ability to take initiative and create company standards

  • Persuasive communication style, with excellent verbal and written communication skills, and are capable of presenting complex information in an easy to understand format

  • Strategic thinker capable of tackling complex problems and influencing risk-based decision-making

  • Forward-thinking, looking not only at what will work now, but what will work 3 or 5 or more years from now

  • Entrepreneurial mindset: flexible, self-starting and hard-working, generating new and innovative solutions as we build out the Compliance program

  • Comfortable working in a company experiencing rapid growth and evolution and that is the subject of intense public scrutiny