Collections Associate @ Instacart - San Francisco, CA

Collections Associate

We are looking to bring on an experienced collections professional to join and help to continue to build our in house collections team. The ideal candidate will be comfortable in a dynamic environment working with many cross functional teams to reach data driven goals.


  • Act as first point of contact for assigned accounts

  • Contact customer via phone and/or email regarding past due invoice(s)

  • Research and resolve account discrepancies as needed with Instacart teams

  • Assist in month-end reporting

  • Reduce financial losses by increasing cash collections with due diligence

  • Maintain accurate records of customer communications (i.e. promise to pay, payment arrangements)

  • Identify and suggest process improvements

  • Proven track record of reducing DSO

  • Respond to customer inquiries in a timely manner

  • Provide collections team with weekly accounts update

  • Perform ad hoc duties as needed


  • 2+ years of B2B collections experience

  • Understanding of the quote-to-cash process

  • Experience with Purchase Order and Customer Payment Portals

  • Strong interpersonal and communication skills

  • Demonstrates initiative and proactive approach to resolving past due accounts

  • Detailed oriented with strong analytical & problem-solving skills

  • Moderate experience with Oracle is a plus

  • Able to effectively use Microsoft Office, GSuite, and various inter-company communication software

  • Effectively works solo and as a team

  • Intermediate Excel skills

  • Ability and willingness to handle multiple tasks under a tight deadline in a fast-paced and dynamic environment

  • Willingness to work in or relocate to San Francisco (role is based in San Francisco HQ)