FRONT OFFICE/OPS MANAGER (SALARIED) @ Marriott Del Mar - San Diego, CA

Job Overview

a month ago

FRONT OFFICE/OPS MANAGER (SALARIED)

Marriott Del Mar - San Diego, CA

This is the job description for FRONT OFFICE/OPS MGR (SALARIED)

Job Title: Front Office/Operations Manager (Salaried)
Department: Rooms
Company: Dimension Hospitality
Reports To: General Manager, Director of Rooms, Assistant General Manager
Supervises: Reservations, Guest Services Representative, PBX Operator, Bell Staff, Concierge, Night Audit.

Job Purpose: To maintain a high quality of services offered to guests through management of the functional areas of reservations, guest registration, bell services, telephone services and guest accounting so as to maintain established operational standards and maximize profits of the hotel. Concierge and garage services may also report to this position.

Job Responsibilities:
1. Supervise Front Desk staff: hiring, firing, performance evaluations, training, and development.
Schedule staff according to labor standards and forecasted occupancy.
2. Maintain standards of guest service quality. Contribute to the profitability and guest
satisfaction perception of other hotel departments. Increase level of guest satisfaction by
delivery of an improved product through employee development, job engineering and quality
image.
3. Achieve budgeted revenues and expenses and maximizes profitability related to the guest
services department.
4. Develop short term and long term financial and operational plans for the guest service
department which relate to the overall objectives of the hotel. Participate in the preparation
of the annual hotel budget.
5. Manage the reservation function to maintain highest possible room occupancy and average
daily rate through suggestive selling by employees.
6. Maintain procedures for credit control and handling of financial transactions, security of
monies, guest security and emergency procedures.
7. Receive departmental related guest complaints and ensures corrective action is taken.
8. Ensure staff uses guest interaction skills. Reward employees who meet/exceed guest
expectations.
9. Other duties as assigned.

Job Skills:
1. Analyze and interpret business records and statistical reports; interpret policies established by
administrators.
2. Use mathematical skills to interpret financial information and prepare budgets.
3. Understand the government regulations covering business operations.
4. Make business decisions based on production reports and similar facts, experience, and
opinion.
5. Plan and organize the work of others.
6. Change activity frequently and cope with interruptions.

Job Qualifications:
Education: Bachelor’s Degree in Management, Hotel Administration, Business or related field.
Experience: Minimum 1 year experience on night audit, 2 years experience in front desk operations, and 1 year
experience in either direct sales or retail trade; OR, an equivalent combination of education and
experience.
Licenses/Certifications N/A

Management Activities:
X Interview, select and train associates
X Set and adjust associates’ rates of pay and hours of work
X Direct the work of associates
X Appraise associates’ productivity and efficiency for purpose of recommending promotions or other changes in
status
X Handle associate complaints
X Discipline associates
X Plan the work
X Determine the techniques to be used
X Apportion the work among associates
X Determine types of materials, supplies, machinery, equipment/tools used or merchandise to be bought, stocked
& sold
X Control the flow and distribution of materials or merchandise and supplies
X Provide for the safety and security of the employees or the property
X Plan and control the budget
X Customarily and regularly direct the work of at least 2 or more full-time associates or their equivalent (1 full-time
associate at 40 and 2 half-time associates at 20 hours each, are equivalent to 2 full-time associates).
X Authority to hire or fire other associates, or makes suggestions and recommendations as to the hiring, firing ,
advancement, promotion or any other change of status of other associates are given particular weight.

Physical Requirements and working conditions:
Ability to speak and hear in English. Close and distance vision. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Continually works in normal office conditions and in close proximity to others.

Additional physical, visual and working requirements:
X Stand for long periods of time
X Walk extended distances
X Lift/carry 6-25 lbs.
X Reach hands and arms in any direction
X Able to work overtime and irregular hours

While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties from particular jobs when business need dictates.

Similar Jobs

Med Spa Front Desk

NuAge Spa

Ladera Ranch, CA

Managing inbound inquiries via telephone/email/text, cleanliness of the retail boutique and common areas of the facility, maintaining knowledge of the services…

Lead Front Office

Surf City Orthodontics

Huntington Beach, CA

Lead front office in an Orthodontic practice. Available to assist in the back office as needed with sterilization and cleaning chairs.

Front Desk Associate and Team Lead

McKinney Capital

Avalon, CA

As a boutique-hotel team, you will be responsible for assisting with everything from carrying luggage for guests, answering the phone in the office, booking…

Dental Receptionist/Front Office

Synergy Dental Implant Center

West Covina, CA

Organize office and assist associates in ways that optimize procedures. Ability to translate in Spanish or Tagalog. Job Types: Full-time, Part-time.

Front Desk Supervisor

Hilton Palm Springs

Palm Springs, CA

Overseeing, PBX, Bell/Valet and Front Desk Activities. Overseeing Front Desk operations including room swapping, inventory types and rules, check-in, check-outs…

Veterinary Receptionist

Chino Hills Animal Hospital and Pet Resort

Chino, CA

Candidates must have compassion for animals, work well with others, have excellent customer service, and preferably have some type of reception experience.

Administrative Assistant/Graphic Designer

AdientOne

Newport Beach, CA

Orders office supplies and other common use items for the office/location. Maintains relationship with vendors that provide services and goods to the office.

Front Office Medical Assistant

Dr. Mohammad Shakfeh, Gastroenterology

Rancho Cucamonga, CA

Experience in medical office setting. Overview: *Responsible for providing patient-oriented service in a front office setting; performs a variety of clerical…

Front Desk Supervisor/Manager on Duty

Hilton Garden Inn San Diego Mission Valley Stadium

San Diego, CA

Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. General office equipment and cash register operation knowledge…

Front Desk Receptionist (PT)

AmazingLash Studio - Bella Terra

Huntington Beach, CA

We are looking for a dependable individual who is great at making phone calls, generating service appointments, selling memberships and retail products, and…

Dental Front Office and Dental Treatment coordinator

University Dental Care

Riverside, CA

Help with back office when needed to ensure office stays on schedule. Assist with marketing efforts for the dental office.3.

Night Auditor/Front Desk Clerk

Best Western Hotel Diamond Bar

Diamond Bar, CA

Best Western hotel seeks candidates to work 3pm to 11pm and night shift from 11pm to 7am, opening is immediate. Experience a plus but not required. If you are…

Hotel Front Desk Associate

Towne Place Suites San Diego Airport/Liberty Station

San Diego, CA

Stock all printers and restock any guest supplies needed at front desk. Responsible for answering and transferring phone calls, checking guests in and out of…

Front desk at Natural Health Clinic

Newport Integrative Health

Costa Mesa, CA

Front desk: 1 year (Preferred). Integrative office offering both conventional and natural health care. Natural Medical office looking for energetic, friendly,…

Front Desk Agent/Night Auditor

Travelodge by Wyndham

Costa Mesa, CA

A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests…

Call Center Specialist

UC San Diego

San Diego, CA

Three (3) years of related call center and front desk experience in a large complexhealthcare setting; or equivalent combination of education and experience.

Front Office Assistant II, Irvine - FT/D

MemorialCare Medical Foundation

Irvine, CA

Medical office experience strongly preferred. Collect patient payments and balances per office protocols. Minimum 2 years experience in the medical office.

Front Desk Agent

Hampton San Diego Mission Valley

San Diego, CA

Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account…

Front Desk Agent/Night Auditor

Candlewood Suites San Diego

San Diego, CA

Experience - ideally, you’ll have spent at least one year in a front desk or guest service position. The typical shifts for this position will be 2 nights of…

Front Desk Receptionist

Advanced Physical Therapy of Laguna Viejo

Mission Viejo, CA

Candidate will be responsible for greeting and checking in patients, scheduling appointments, collecting payments, answering phones, and other various front…

Front Desk and Sales Associate

Massage Envy

Huntington Beach, CA

Setting and checking members and guests in and out for appointments. Greeting members and guests upon arrival. Meeting certain sales goals each month.

Experienced Front Desk Agents Needed

L3 Oasis Hotel

Palm Springs, CA

L3 Oasis Hotel in Palm Springs, CA is looking for experienced front desk agents needed to join our strong team. We are located on 2000 N Palm Canyon Dr. Our…

Medical Secretary

DSSJ

Palm Desert, CA

Clean office take out trash. Seeking reliable older /mature lady who is punctual and has medical secretary experience . Bilingual helpful but not required.

Front Desk Receptionist/Treatment Coordinator (entry level, experienced)

Dentistry for KiDDS

Tustin, CA

We have an immediate opening for a front-office staff/treatment coordinator (experienced or entry level). College students are welcome to apply.