Associate Product Manager - Center for Connected Care @ Mayo Clinic - Rochester, MN

Associate Product Manager - Center for Connected Care







Center for Connected Care

Why Mayo Clinic

Diversity and inclusion are integral to Mayo Clinic's mission to provide excellent, culturally relevant care in a welcoming environment to patients from a wide variety of backgrounds and creating an inclusive work environment where differences are valued, allowing individuals to achieve and contribute to their fullest potential. This commitment to diversity is woven into the fabric of Mayo Clinic - we embrace these values as we serve our patients, employees, students, suppliers and communities.

Position description

The Associate Product Manager is vital to ensure the actualization of the product vision and objectives. They are a long term subject matter expert resource that helps manage product release plans, new product launches and configuration of products and solutions. The Associate Product Manager partners with the Product Manager to meet short and long-term objectives for the assigned product lines and products. Serves as an expert for product related questions, configurations and application workflows for existing customers or operations teams. Serves as the product expert to assist all departments, customers and partners with product, application and/or technical design questions; ensures mutually beneficial relationships are established and maintained. Gathers information and assists Product Managers to identify, assess and validate product opportunities and execute on decisions. Partners with Product Managers, Business Analysts and vendors to develop or assist in the development of business requirements, user stories and acceptance criteria for product feature enhancement requests. Responsible for helping to manage product and idea backlogs. Partners with IT, HTM, Operations, Project Management and shared services teams on release management planning, documentation and analysis. Partners with Operations to gather appropriate data to analyze and accurately forecast product implementations and support the product lifecycle. Assists Product Manager and operations teams in coordinating and implementing product strategies and custom product configurations to drive awareness and implementation success. Partners with key stakeholders to design product marketing, change management and training materials for use with internal and external audiences. Responsible for procuring Connected Care managed hardware and software to support product development and product implementations. Develops and maintains a product asset inventory that includes product components, configurations, application logic, locations and other key product information. Manages, coordinates and gathers user feedback through community and user forums. Responsible for reviewing and analyzing user experience concerns, determining trends and communicating gaps and potential mitigation plans with Product Managers. Partners with operations and quality assurance teams to help conduct user acceptance testing for existing and new products, features and functionalities. Responsible for configuring, maintaining and supporting physical and virtual Connected Care Product Development and Simulation labs.

This position is a full-time telework role.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.


BA or BS degree in business, information technology, health sciences or related field and a minimum of 3 years of product, application or systems related experience, including internships or other participation on a product related team, is required. Exceptional attention to detail, efficient and highly productive, strong organizational skills with experience meeting strict deadlines with an ability to juggle and prioritize multiple activities simultaneously in a fast-paced environment, self-starter yet team-oriented. Strong written and verbal communication skills. Excellent analytical skills. Successful relationship management skills involving multidisciplinary teams. The incumbent must be able to work effectively in a consensus-style operation that expects and promotes teamwork. Must be comfortable with ambiguity. Must possess the ability to inspire trust and confidence, and communicate effectively with internal and external audiences. The ability to maintain a high degree of professionalism and confidentiality is essential. Proficient with collaboration, product management and enterprise applications.

Additional qualifications

Knowledge and experience in product, business analysis, process analysis and design, clinical systems, and healthcare delivery is strongly preferred.

Exemption status


Compensation Detail

Education, experience and tenure may be considered along with internal equity when job offers are extended. The minimum salary every 2 weeks is approx $2,542.40, based on a full-time position.

Benefits eligible



Full Time

Hours / Pay period


Schedule details

M-F, daytime hours

Site description

Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.


Administration, Business, Finance

Job posting number



Laura Percival

Equal opportunity employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.