Senior Operations Manager @ MasonHub - Wilkes-Barre, PA

Job Overview

5 days ago

Senior Operations Manager

MasonHub - Wilkes-Barre, PA

MasonHub, Inc. is an innovative new provider of fulfillment technology and services founded in 2018 in Los Angeles. With an experienced management and technical team that understands the unique requirements of omnichannel fulfillment, our goal is to modernize the $150 billion 3PL industry with cutting-edge technology and unmatched hands-on service. MasonHub is backed by Canvas Ventures.

We built MasonHub from the ground up to support and scale rising, omnichannel brands that prioritize the customer experience. Rather than force retailers to adapt to outmoded and inefficient software, MasonHub is uniquely engineered to optimize inventory management and shipping. We have a roster of 35 clients and growing including disruptive activewear retailer Carbon38 and luxury size-inclusive ecommerce destination 11 Honoré.

You are

A results-driven leader who thrives on managing end-to-end fulfillment center functions related to inbound, outbound, kitting, wholesale and returns. You are a performance-driven leader who will drive continuous process improvements through working internally with key facility personnel.

Responsibilities

  • Manage and lead a multi-customer facility in the accomplishment of company strategies and objectives through structured labor planning.
  • Use data to communicate dashboard trends to appropriate individual(s) in a clear and direct manner that drives action.
  • Ensure that the facility is operating within budgetary constraints and manage area level productivity by making adjustments where necessary.
  • Manage complexities of warehouse environment and contribute to creation and documentation of appropriate Standard Work Practices
  • Ensure daily productivity and service standards are being met by using methods outlined by the company standard operating procedures.
  • Ensure OSHA regulations are enforced and that all required documents are kept up to date.
  • Provide coaching and training for facility personnel to learn skills for current job and developmental areas.
  • Use internal tools to drive overall corporate metrics
  • Demonstrate an understanding of when to escalate and/or collaborate with peers and management to resolve operational issues.

Qualifications

  • 5 - 10 plus years of experience in a large facility management role including 10 plus years of experience in warehouse/distribution/logistics/parcel.
  • Demonstrated leadership ability and experience supervising a diverse workforce.
  • Ability to lead, motivate and mentor facility personnel.
  • Excellent written and oral communication skills.
  • Computer literacy including data analytics tools.
    • Microsoft Suite
    • Experience in Highjump and/or other WMS (For example: Manhattan, SAP)
  • Ability to effectively prioritize and handle simultaneous responsibilities.
  • Knowledge of Safety/OSHA regulations and Hazmat safety standards
  • Ability to work a flexible schedule to manage the demands of high-volume operation.

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