Peer Health Navigator @ Pacific Clinics - Pasadena, CA

Peer Health Navigator

Pacific Clinics
Pasadena, CA
12 days ago

Minimum Starting rate $15.09 per hour


Under the general supervision of a Director or Team Leader, a Peer Health Navigator is an individual who has experienced with the health and mental health system and who has been trained to provide support and/or self-help services to clients with their health care and wellness needs as needed, requested or directed.


  • Assists recovery model team to conduct initial assessment with each participating consumer to assess his/her health and wellness status and experience with the healthcare system.
  • Acts as a coach to work with the consumer to assist with achieving and maintaining identified goals through behavioral strategies such as shaping, reinforcement, modeling and fading. Other defined strategies such as role playing and problem-solving may be used.
  • Advocates for the appropriate communication and receipt of services requested and required on behalf of the consumer within the medical system with the medical provider and administration at primary care clinics and pharmacies.
  • Facilitates consumer’s healthcare including assisting with scheduling and/or attending medical appointments ensuring accurate and timely communication with medical personnel regarding diagnostic and health maintenance tests and procedures, creating follow-up care plans to facilitate medical and medication adherence and collaboration with the consumers’ mental health provider.
  • Under direct supervision, provides supportive assistance to, and the modeling of self-advocacy with the client to help him/her research and access needed and desired community resources.
  • Works cooperatively with others to assure the smooth and seamless delivery of comprehensive services to members.

  • Under direct supervision, completes documentation and other paperwork in a timely and accurate manner, and in accordance with defined standards and funding source requirements.
  • Tracks the progress of consumers including conducting follow-along assessments. Maintains caseload files, progress notes and date for up to 25 consumers.
  • Provides health and mental health education.
  • Reports to work on time and maintains reliable and regular attendance.
  • Models Pacific clinics’ approach, mission and core values in all communication and correspondence.
  • Communicates effectively in a culturally competent and diverse consumer population and promotes favorable interaction with managers, co-workers and others.
  • Performs other duties as assigned.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.


Initiate and maintain professional interactions and communication with Clinic’s employees and/or others.


  • High school diploma or GED preferred but is not required.
  • Lived experience with mental illness or the mental health system preferred.
  • Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy OR demonstrated ability to use public transportation.
  • Must know or quickly acquire basic computer/word processing skills.
  • Flexible work schedule to include occasional evenings, weekends and holidays.
  • Must know or quickly acquire extensive knowledge of local community and medical resources.


While performing the duties of this job the employee is frequently required to stand or sit. The employee is required to use hands to produce records and/or documentation in manual or electronic format. The employee must regularly lift and/or move up to 5 pounds and occasionally move or lift up to 10 pounds.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and outside weather conditions. The noise level in the work environment is usually moderate. Community outreach and local business travel is also required.


A review of this description has excluded the marginal functions of the position that are incidental to job performance of the fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by his or her Manager and/or Supervisor.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)