Community Services Representative III - Contact Tracer @ City of Pasadena, CA - Pasadena, CA
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In response to COVID-19, Pasadena Public Health Department is working continuously to detect new cases of COVID-19, identify sources of transmission, control spread and protect vulnerable populations. These efforts are essential to limit the spread of the disease. This work in conducted in-person at the Public Health Department.
The Contact Tracer - Temporary Worker is responsible for reaching out to people who have been diagnosed or come into close contact with a COVID-19 infected individual and providing them with information and guidance to reduce spread. The Contact Tracer will call assigned contacts, obtain symptom information, refer contacts for testing, and provide instructions for quarantine. Contact Tracers -Temporary Workers are required to follow all scripts, policies and procedures provided by the Pasadena Public Health Department and will comply with its training regarding confidentiality and the handling of personally identifiable information.
The Ideal candidate possess excellent organizational skills and the ability to work in an environment where strict adherence to policies and procedures is required. They exhibit sound judgment, exceptional interpersonal skills and are able to elicit information from sometimes uncooperative people.
This position can be part-time or full-time and is at-will. Continued employment is dependent on the need for contact tracing and number of new cases.
The major responsibilities of this position are listed below.
- Conduct contact tracing efforts in coordination with a Public Health Nurses from the Public Health Department.
- Conduct interviews in a professional manner that reflects emotional and cultural awareness.
- Call newly diagnosed patients to trace individuals they had contact with and determining exposure.
- Interview traced contacts, assess symptoms, and refer for testing.
- Provide contacts with information on isolation and quarantine procedures.
- Collect and record accurate information using established Excel documents.
- Maintain ongoing virtual communication to monitor symptoms.
- Facilitate health checks and test, as well as referring contacts to available community resources.
- Participate in regular meetings and trainings such as case reviews.
- Comply with all Health Department regulations, including those aimed at protecting personal information.
- Maintain confidentiality of information.
- Performs other related duties as assigned.
The following list represents the core competencies needed for success in this position.
- Self-Management - Showing personal organization, self- discipline, and dependability.
- Informing - Proactively obtaining and sharing information.
- Customer Focus - Attending to the needs and expectations of customers.
- Relationship Building - Establishing rapport and maintaining mutually productive relationships.
- Teamwork - Collaborating with others to achieve shared goals.
- Valuing Diversity - Appreciating the benefits of varied backgrounds and culture in the workplace.
- Decision Making - Choosing optimal courses of action in a timely manner.
- Graduation from high school or GED equivalent
- Three years of experience providing community and social service, case management and working with under-served populations, and knowledge of the local Pasadena community and resources.
- Experience in clinical medicine and/or public health
- Fluency in a second languages (specifically Spanish)
- Prior experience in contact tracing or disease containment
- Prior experience in health coaching, case management, counseling, or community health education
- Proficient inMicrosoft Excel
- Knowledge of interviewing techniques and methods
The selection process may consist of a training and experience evaluation, interview panel, and departmental interview. Probationary work period is one year.
This position can be part-time or full-time and is at-will. Continued employment is dependent on the need for contact tracing and number of new cases. This work in conducted in-person at the Public Health Department.
Must possess a valid California Class C driver's license and comply with the City's Motor Vehicle Safety Policy during the course of employment.
This work in conducted in-person at the Public Health Department.