Deskside Technician I

Responsibilities include, but are not limited to:

• Supporting IT equipment in large corporate/Logistics Center environment
• Heavy lifting and sometimes getting dirty required.
• IT equipment Install/Move/Add/Change
• Track and resolve customer incidents and requests through the ServiceNow ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows and MAC devices
• Restoration and migration of user data
• Shipping, receiving and disposal of IT equipment
• Smart Hands support to assist other support groups such as networking, server and telecommunication teams
• Printer and peripheral device support
• Wireless access points (WAP) support and troubleshooting
• Scan gun support including basic programming and troubleshooting
• Inventory management of IT assets including asset auditing
• Video Conference room equipment support and meeting support
• Execute and follow appropriate KB articles
• Special event support including potential afterhours support requirements
• VIP support

Required Minimum Education:

• High School Diploma (required)
• Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

• A Minimum of 3 years of experience in a related field

Preferred Certifications:

• Comp TIA A+
• MCDST - Microsoft Certified Desktop Support Technician
• ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
• MCSA - Windows 10

Shift is M-F 9a - 6p with some weekend work occasionally

Site address is 1460 S.Hofer Ranch Rd Ontario CA 91761

Training is M-F 8a - 5p for 2 weeks

• 
  Windows and MAC hardware and software troubleshooting skills and experience
• Excellent verbal and written communication skills
• Ability to do in-depth research and troubleshooting for complex technical issues
• Ability to complete all work tasks with minimal supervision
• Ability to work in an on-call rotation
• Strong customer service experience in a corporate environment
• Excellent time management skills to prioritize workload
• Ability to walk, bend and lift equipment up to 50 pounds and perform Physical duties of connecting computer equipment
• Experience supporting both MAC & Windows OS, Microsoft Office, smart phones, AV/VC equipment, printers and the following PC hardware manufacturers: Apple, Lenovo, Dell, HP.
• High level of professionalism and strong personal interaction skills
• High level of flexibility and the ability to positively respond to changes in work requirements
• Ability to operate and communicate effectively while under pressure is essential
• Ability to communicate and interact with both technical and non-technical customers
• Good technical writing skills and a willingness to document all work performed
• Ability and willingness to learn new technologies
• Willingness and skills necessary to determine the solution & root cause of issue

Required Minimum Education:

• High School Diploma (required)
• Associate Degree or at least some college courses in related field (preferred)

Required Minimum Experience:

• A Minimum of 2 years of experience in a related field

Preferred Certifications:

• Comp TIA A+
• MCDST - Microsoft Certified Desktop Support Technician
• ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
• MCSA - Windows 10