ASSISTANT 911 COMMUNICATIONS MANAGER @ City of Oklahoma City - Oklahoma City, OK


Department Information, Job Summary and Essential Job Functions

NOTE: The normal starting salary for this position is $63,600.48/annually. A higher salary may be considered, dependent on the qualifications and experience of the selected applicant and/or the City’s step placement policy.

This job classification has been designated as a safety sensitive job classification in accordance with the Oklahoma Medical Marijuana and Patient Protection Act, 63 O.S., § 427.1
et seq., (OSCN 2019), effective August 29, 2019. This means employees in this job classification can be subject to disciplinary action up to and including termination if they test positive for marijuana components or metabolites, even if they possess a medical marijuana license.


This position is located in the Administration Bureau of the Police Department with the City of Oklahoma City and reports to the 911 Communications Manager. The Assistant 911 Communications Manager is responsible for the management and supervision of operations staff; implementation, enhancement and maintenance of the City's 911 Communications system functions; and for ensuring the services provided are effectively delivered. The duties performed require utilization of previously acquired managerial, administrative, and technical knowledge and skills. Essential job functions include: supervising and assigning work projects and programs to staff; making recommendations for improving work methods and procedures; monitoring daily operations; reviewing ongoing and finished work products; preparing division budgets and goals and objectives for the 911 Communications Manager's approval; writing specifications for equipment, materials, supplies, etc.; reviewing bids to determine the best supplier; and reviewing federal, state and local standards and regulations to ensure division compliance with established guidelines. Other duties and responsibilities include: monitoring operational expenditures; implementing divisional productivity improvement measures; assessing goals and objectives and program accomplishments; conducting administrative investigations stemming from citizen and employee complaints; and preparing complex technical reports for submission to City officials and/or federal and state agencies etc. The employee has continual contact with divisional personnel, Police and Fire Department personnel, other City employees, contractors, citizens, outside agencies, other municipalities, etc. in order to exchange information and/or provide technical assistance related to divisional activities. Work is reviewed by the 911 Communications Manager for effectiveness of management, adherence to policies, directives, and instructions and for timeliness and compliance with instructions, organizational procedures, and adherence to budgetary limitations.

Job Requirements

  • Knowledge of and skill in applying administrative and managerial principles and practices.
  • Skill in managing and supervising professional, technical and clerical staff.
  • Skill in effective verbal and written communication using tact and diplomacy.
  • Skill in ensuring that established goals and objectives are met.
  • Skill in operating personal computers and various software programs.
  • Ability to analyze, modify and improve current work practices and procedures.
  • Ability to establish and maintain effective working relationships.
  • Ability and willingness to work under stress in emergency situations.
  • Ability and willingness to make work related decisions and assume responsibility for decisions made.


  • Bachelors’ degree in Business Administration, Public Administration or other related field of study OR a minimum five (5) years in emergency management telecommunications with increasing responsibilities to include supervisory experience.
  • Knowledge of regulations and operational procedures regarding 911 communications.
  • Training, education, and demonstrated managerial experience related to personnel management, training, data analysis, and developing operational strategies.
  • Experience identifying, developing, and working with strategic partners to accomplish organizational goals.

Working Conditions and Physical Requirements


  • Primarily indoors in climate-controlled environment where temperature remains between 60 Degrees and 70 Degrees Fahrenheit.
  • Exposure to continuous noise at low levels as produced by other dispatcher personnel, computer terminals, and climate control equipment.
  • Possible exposure to stress, due to activity levels and the nature of calls received.
  • Occasional local or out-of-town travel to meetings, conferences, or seminars.
  • Subject to occasional changes in operations, policies and procedures.
  • Occasionally required to work hours beyond normal scheduled work week.

Typical City employee working hours are 8:00 a.m. to 5:00 p.m., Monday through Friday. However, working hours vary (may require work to begin before 8:00 a.m. and/or end beyond 5:00 p.m., and/or may require work on weekends and holidays), and are subject to change, based on the duties and location of the position and the business needs of the assigned work unit/department.


  • Near vision enough to read a video display terminal and draft communications such as written or machine generated documents, reports, etc.
  • Hearing and speech enough to communicate by telephone or face-to-face.
  • Manual and finger dexterity enough to operate equipment such as a computer keyboard, etc.

Other Notes

NOTE: City employees are required to receive pay electronically, either via direct deposit or pay card.

Completion of the supplemental questions is required. Applicant responses to supplemental questions must specifically answer the questions asked. Responses to supplemental questions must be supported by work history/information listed on the application/resume. Applications may not be reviewed if specific responses to supplemental questions have not been provided.

If you require reasonable accommodation at any time during the hiring process, please notify one of the Human Resources Department Representatives by calling 405-297-2530.

The City of Oklahoma City is an equal opportunity employer and values diversity and inclusion.

The City of Oklahoma City will not discriminate against any applicant or employee because of race, color, creed, national origin, ethnicity, religion, sex (to include sexual orientation and gender identity and/or expression), age, genetic information, disability or political affiliation.