Medical Office Receptionist @ Ventre Medical Associates - Oakland Park, FL

Medical Office Receptionist

Job Title: Front Desk Reception



Job Function:
The Front Desk Reception is responsible for basic clerical tasks, such as answering phones, greeting patients and visitors, and scheduling appointments. In a professional and timely manner, this individual will provide excellent customer/patient services via the telephone and in person; referring callers to the appropriate departments; making appointments for patients according to the office protocols and assisting patients/clients with forms. This individual will also be responsible for scanning and uploading documents, accurate note taking and UDS submission. This position is a crucial link between the patient and the care delivered by clinical and service staff of the center. The individual will work collaboratively with all Clinical services staff, in support of direct patient services, exhibiting flexibility and a “can do” attitude.



Qualifications:



Excellent communication skills, both written and verbal


Excellent organizational skills


Attention to detail


Highly proficient in the use of computers and common applications


Ability to multi-task


Comfortable handling money and recording transactions


Familiarity with and insurance



Education and Experience:



High School Diploma required


Associate’s Degree preferred



Principal Duties and Essential Functions:



Performs day-to-day clerical functions and general office duties including, but not limited to, word processing, copying, filing, faxing, answering phones and data entry


Provides information to Clinic callers according to the Clinic’s Policies and Procedures; transfers calls as needed; works with central reception to ensure adequate phone coverage, at all times


Welcomes and greets patients/clients/visitors to the department, in a manner that is helpful and friendly; determines purpose of visit and directs patients/clients/visitors to appropriate person or department(s)


Schedules appointments, based on availability in EMR


When scheduling appointments, carefully screens patients for new address, new patient visit or updates registration and informs patient of adequate information that must be presented, at time of visit, while maintaining HIPAA compliance


Adheres to all Clinic policies on safety and security; safeguards keyless entry codes and computer system passwords, in strict confidentiality


Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements


Maintains patient waiting areas, office files, and front-desk areas, in a manner that is organized and neat


Informs patients of any existing balance, noted in computer and requests patient be prepared for any payment, due at time of visit


Strong knowledge in troubleshooting patient pharmacy inquiries


Calls patients daily to confirm next day’s appointment and informs patients of copays, or balance owed, etc.


Verifies method of payment for service (MediCal, Medicare, private insurance, private payee, Healthy Families, etc.) and collects data and/or payment, as appropriate


Exercises problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel, as needed


Attends scheduled department staff and clinical meetings


Performs all duties and service in full compliance with Clinic’s Policy and Procedures


Performs other duties, as may be required



Bilingual Preferred