Salary Range: $25.5500 - $39.2700 /hour

The Service Desk Analyst acts as primary contact for all Hoag Hospital Information Technology (IT) customers. Responds to all customer inquiries, including technical assistance, best use of product, additional products and services. Provides outstanding customer service to Hoag Hospital computer users. Provides first level technical solutions, either by telephone remotely or onsite, according to established service levels. Offers a single point of contact and ensures that all support requests are recorded in a timely, courteous, and accurate manner. Escalates issues within the IT department to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers. Follow-up on tickets resolved by IT teams to ensure customer satisfaction with result and service. Liaison for Level II Information Technology support. Executes monitors and completes assigned tasks on multiple hospital computer systems and platforms. Documents and maintains shift documentation.