Sr. Manager, Retail Partnership Enablement @ Instacart - New York State

Sr. Manager, Retail Partnership Enablement

Our Business Development Retail group is rapidly growing and as such we are seeking an experienced Senior Manager to lead our Learning & Development Program. This is a key high-impact role that will be responsible for owning and executing the skill development for a distributed team across the United States & Canada. This role is part of a broader Business Development Enablement group.
The successful candidate will work with executives, team managers and team members to create and deploy a framework that supports but is not limited to,

  • Onboarding: creating content and delivery mechanisms for new hires

  • Skill assessment: developing a means for identifying strengths and development opportunities

  • Skill development: creating, curating and deploying content and programs to support on-the-job skill development for multiple levels of the organization

  • Building and measuring progress: establishing clear organizational goals, action plans, and means to measure and track progress for individuals and teams alike


  • Collaborating with directors/managers sales, and account managers to identify learning gaps and design holistic and comprehensive training solutions

  • Leading and facilitating group training sessions and/or onboarding sessions

  • Maintaining a calendar of training programs by partnering with internal BD functions ( Insights, Operations, Systems and Programs) as well as other departments such as Product, Marketing and Legal

  • Consulting with BD Enablement group to source and deliver Sales and Account Management-facing content such as handbooks, playbooks, wikis, process overviews, ROE (rules of engagement) type docs, etc

  • Developing and executing programming for a mentorship program


  • 5-7+ years experience building L&D programs from ground-up, ideally in a high-growth environment such as e-commerce or technology

  • Excellent written communication skills - able to create concise and comprehensive material

  • Confident and highly-capable verbal communicator - experience conducting live group training sessions using a variety of tools and systems in virtual settings

  • Strong project management and relationship building skills - able to work with a broad range of internal stakeholders spanning different departments

  • Prior front-line sales or account management experience is a plus but not required