Senior Product Designer - Digital Onboarding @ WELLS FARGO BANK - New York, NY
Job Overview
4 days ago
Senior Product Designer - Digital Onboarding
WELLS FARGO BANK - New York, NY
This Role
We're looking for a Senior Product Designer to work as part of our industry-leading design agency focused on creating digital solutions for our customers and helping fulfill our purpose of humanizing digital experiences for commercial, corporate, and investment banking. As a Senior Product Designer focused on digital client onboarding, you will be expected to utilize your full range of product design skills (design thinking, interaction design, visual design, information architecture, user research) in developing a world class customer onboarding experience by partnering with product owners, developers, and design peers and partners. You'll be leading insights-driven design efforts with a lean UX and Agile approach to delivery. Key responsibilities will include crafting design solutions and delivering supporting artifacts, engaging with customers and research partners to connect experience insights with design outcomes, participating in and contributing to Agile planning and ceremonies with partners, and consulting as necessary on design direction with peers and partners.
The successful candidate will have proven experience and performance as an inventive and collaborative experience designer who understands how to work in a complex ecosystem and partner to deliver transformative customer experiences. This designer will understand how to bring customer perspectives and needs into the conversation with partners and navigate challenges to achieving the desired customer experience. Critical success factors will include the ability to operate effectively in a complex organization, develop partnerships with many stakeholders, and lead through influence. The role requires a sense of urgency, passion for results, and personal accountability for achievement. Previous experience designing for digital financial products and subject matter expertise in Customer Onboarding and Know Your Customer is preferred.
In this role, you will:
- Develop and execute customer experience solutions for online applications and websites
- Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
- Develop and execute customer experience solutions by employing a broad array of user centered design tools including: customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
- Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
- Develop new research and tests theories that lead to alternative, leading edge design solutions
- Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
- Exercise independent judgment to guide risk deliverables
- Design, develop, test, and refine prototypes
- Resolve moderately complex issues
- Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
- Create and monitor schedules to ensure timely effective program execution
- Develop and oversee planning and execution of projects, production schedules, and quality assurance
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Command of common design tools, specifically Figma
- Experience with driving digital customer experience change and using data to inform design outcomes and narratives
- Ability to ask appropriate questions, communicate effectively and persuasively to convey design solutions to a broad range of stakeholders: product managers, engineers, customers, etc.
- Comfortable with ambiguity and able to shape and drive work independently
- Experience designing effectively within a standards-aligned design environment and knowing when to push design system boundaries as necessary
- Experience with strategic planning and diagrammatic skills (Information Architecture), low fidelity wireframe production, high-fidelity design comp production, and design interaction specifications - including which artifact best suits the communication need
- Familiarity with iterative and Agile development processes and knowledge of application layer design and front-end code frameworks (React, jQuery, etc.)
- Ability to energize and motivate others; thrives in teams; highly inclusive, curious, and collaborative with proven ability to lead through influence (vs. authority)
- Hybrid work model - 3 days in office expected
- 10% travel may be involved
$100,800.00 - $179,200.00 Annual
Benefits
- Information about Wells Fargo's employee benefits
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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