Patient Service Representative Gastro- Health Park Uptown @ NCH Healthcare System - Naples, FL

Patient Service Representative Gastro- Health Park Uptown

NCH Healthcare System
Naples, FL
13 days ago

Department

67204 - Gastro Eagleview

Schedule

Full-Time

Shift

Day

Hours

8:00 a.m. - 5:00 p.m.

Weekend

None / Not Applicable

Job Details

High school diploma or GED required

The Patient Service Rep is responsible for providing valuable customer service to patients, vendors, insurance companies, and other medical facilities.


ESSENTIAL DUTIES AND RESPONSIBILITIES Other duties may be assigned.

  • Patient check in (obtaining patient registration forms/identification)

  • Accurately enter patient insurance/demographic information into system

  • Triage incoming calls and route them appropriately utilizing good customer service skills

  • Conduct all required insurance authorizations / pre-certifications for patient visits

  • Obtain, prepare and process appropriate medical and/or office forms (including but not limited to patient consent forms, medical release forms, physician referrals, etc.)

  • Schedule appropriate new & follow-up medical / surgical appointments.

  • Confirm and remind patients of scheduled appointments.


EDUCATION, EXPERIENCE AND QUALIFICATIONS

  • High School diploma or GED required

  • One year of medical office receptionist or medical clerical experience preferred