Scheduling Call Center Operator - English/Spanish bilingual @ De La Pena Eye Clinic - Montebello, CA

Job Overview

a month ago

Scheduling Call Center Operator - English/Spanish bilingual

De La Pena Eye Clinic - Montebello, CA

De La Pena Eye Clinic, a member of Covenant Physician Partners, is hiring a Full-time Bilingual (English / Spanish) Scheduling Call Center Operator in Montebello, CA.

SUMMARY:

Seeking a dynamic individual with excellent communication skills to join our team. Able to work in a large, multi-physician and location organization, experience with answering numerous phone calls daily, and in a professional and courteous manner at all times. Responsible for collecting and updating patient demographic and insurance information, assist in triaging patients, ensures proper physician scheduling.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Advises patients at the time of scheduling of our office processes to include the collection of past outstanding balances, co-pays, deductibles are due upon check-in, etc.
  • A thorough understanding of insurance websites, ICD-10, working with referral coordinators, understands all different insurance lines of services, HMO, PPO, Commercial, Medicare HMO, Medicaid HMO, etc.
  • Meets call quota, runs reports, call no shows, calls on abandoned calls, picks up messages, covers lunches, etc.
  • Obtains patient Pharmacy information.
  • Understands and abides by all HIPAA policies and procedures.

EDUCATION / EXPERIENCE:

  • High school education or equivalent is required. A college education is preferred.
  • Healthcare experience is preferred.
  • Prior experience with insurance verification/authorizations is preferred.
  • Experience with EHR/ EMR is strongly preferred.

SKILLS:

  • Fluency in both English / Spanish language is required. Written and Verbal.
  • Organized, detail-oriented, and able to manage competing priorities.
  • Excellent typing and computer usage skills, including Microsoft Word and Excel proficiency.
  • Ability to relate with people of diverse backgrounds, provide excellent customer service and solutions to problems.
  • Knowledge of medical insurance terminology, medical benefits, and billing process.
  • Experience with online benefit verification, working with insurance companies, and have extensive knowledge of different types of coverage and policies.
  • Maintain accurate patient insurance records.
  • Good judgment and must have excellent multitasking skills.
  • Resourcefulness in problem-solving.
  • Ability to work independently, give attention to detail, prioritize, and perform several tasks together without losing concentration.
  • Effective in communicating clearly in writing and in speaking without being misunderstood.
  • Must be competent in the use of basic office equipment including computer, printer, telephone, and fax.
  • Must possess excellent clerical and organizational skills.
  • Ability to learn new programs and systems is required.

ACKNOWLEDGMENT:
All workers in states which mandate COVID vaccinations and/or COVID testing must comply with the state regulations and Covenant's Coronavirus Policy and Procedure. In addition, the Company must comply with CMS Federal vaccine mandate.

ABOUT US:

Covenant Physician Partners is a growing physician services company, offering you the chance to be part of a mission-driven organization that’s advancing the field of healthcare.

With Covenant, you are part of something bigger. Company culture and associate engagement inspire our work. Our HEART values – Humility, Empathy, Accountability, Respect, and Teamwork – encompass who and how we are as a company, reflecting our dedication to those we serve.

Together, we’re improving health. We recognize that the commitment from the talented group of professionals at our Nashville Service Center gives our physicians and providers the opportunity to focus on providing high-quality patient care. Our associates are truly the HEARTbeat of all that we do.

Covenant is the employer of choice for individuals who wish to pursue their passion of making healthcare better. We offer competitive benefits to all full-time associates, including:

  • Health Benefits (Medical, Dental, Vision, Hospital Indemnity, Associate Assistance Program)
  • Health Savings Account/Flexible Spending Account
  • Life Insurance
  • Long/Short-Term Disability
  • Associate Discounts (Costco, Sam’s, BJ’s, Amazon Prime)
  • 401(k) Retirement Plan + Company Match
  • Professional Development Opportunities (Tuition Reimbursement, RN.com)
  • Paid Vacation & Holidays

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