Senior Technical Program Manager, Digital Customer Engagement @ Sweetgreen - Los Angeles, CA

Job Overview

2 months ago

Senior Technical Program Manager, Digital Customer Engagement

Sweetgreen - Los Angeles, CA

Senior Technical Program Manager, Digital Customer Engagement

Los Angeles, CA (preferred) or New York

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Our technology serves as both a distinct competitive advantage and enabler toward our ability to deliver on our business goals and objectives.

We are looking for a Senior Technical Program Manager for Digital Customer Engagement. The right person for this role will demonstrate expertise in anticipating bottlenecks, managing escalations, evaluating trade-off decisions, and working with Engineering and Product Managers to balance business priorities vs technical constraints.

Responsibilities

  • Responsible for a deep technical understanding of our current systems and integrations with a focus on sustainable, scalable solutions and ability to influence future design
  • Partner with engineering and product managers to deliver best-in-class digital customer experiences and lead communications around program status at all levels
  • Develop and manage a comprehensive program plan including schedule, cross - functional dependencies, risk elements, and communicating status/progress and risks to all the program stakeholders, including leadership team
  • Manage vendor relationships, ensure vendor partners are meeting agreed upon commitments and provide technical input into partner scope of work and recommend alternative technical approaches when appropriate
  • Deliver well-crafted outward and upward communication with stakeholders at all levels of the organization
  • Define testing and rollout strategies for launch; lead production incident response and stakeholder communications
  • Ability to effectively deal with levels of ambiguity-can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture

Qualifications

  • 6+ years of experience delivering complex software solutions as a Technical Program Manager
  • Deep familiarity with Agile methodology, project management tools and phases of the project lifecycle. Knowledge of SDLC
  • Experience leading large scale programs with multiple stakeholders, complicated external and internal dependencies and intersecting workstreams
  • A master of communications and ability to influence others at all levels in an organization and move toward a common vision or goal
  • Outstanding interpersonal skills, innovation, and the ability to motivate, inspire, and lead cross group/functional teams with a high degree of independence and success
  • Acute business acumen and understanding of organizational issues and challenges
  • Exceptional problem solving with a demonstrated ability to solve complex technical issues and develop thoughtful solutions

What you'll get:

  • Three different medical plans to suit your and your family's needs
  • Dental and Vision insurance
  • Flexible PTO plan
  • 401k; company match of 50% up to 3% of employee contribution
  • 5 months paid family leave; we believe in fully supporting new parents
  • Employee HSA and FSA
  • Complimentary greens
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative team of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Free sweetgreen swag

Come join the sweetlife!

About sweetgreen

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our 5,000+ team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means.

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Similar Jobs

Program Technician

CALIFORNIA STATE LOTTERY

Santa Fe Springs, CA

Proficiency with Microsoft Office suite of programs including Word, Excel, and PowerPoint. Under the close supervision of the Lottery Manager (Sales), the…

Student Services Advisor (CalWORKs)

El Camino College

Torrance, CA

Experience working with CalWORKs or similar programs in higher education. Interview students to determine program eligibility and obtain relevant data.

Project Coordinator - hourly

Cordoba Corp

Los Angeles, CA

Cordoba Corporation is a nationally recognized civil engineering, construction management, program management, and planning firm.

Technical Operations Administrative Coordinator

Southwest Airlines

Los Angeles, CA

Must be proficient in all Microsoft Office programs and other department specific software packages. The Technical Operations (Tech Ops) Admin istrative…

FIRE DISPATCHER I

Los Angeles County Department of Human Resources

Los Angeles County, CA

After appointment, employee must successfully complete the Emergency Medical Dispatch (EMD) Certification training program as scheduled by the County of Los…

Maintenance Worker

Management & Training Corporation

Los Angeles, CA

Job Corps is a no-cost education and career technical training program administered by the U.S. Our team members enjoy competitive wages, affordable health,…

Character Art Pathfinder (Star Wars Jedi: Survivor)

Electronic Arts

Los Angeles, CA

Currently enrolled in a college, university degree program. We are only considering students who will be enrolled in a Bachelor’s or Master’s program in the…

Specialist, Medical Training

Neurocrine Bioscience

San Diego, CA

Some experience in a scientific or technical training role preferred. Some experience in a scientific or technical training role preferred OR.

Associate Technical Director for Stage

UCLA

Los Angeles, CA

Minimum of three years experience working in technical theater and lighting design. Demonstrated ability to negotiate production requirements and effectively…

Instructor, Office Administration

Management & Training Corporation

Los Angeles, CA

Job Corps is a no-cost education and career technical training program administered by the U.S. Our team members enjoy competitive wages, affordable health,…

Talent Advisor

Motion Recruitment

Los Angeles, CA

Opportunity… A focus on personal attention and empowerment with ongoing coaching, robust leadership development programs, and a wide range of internal mobility…

Process Assistant

AOC

Perris, CA

Executes trailer readiness acceptance program (TRAP). The Process Assistant provides direct hands-on assistance for production processes.

Claims Service Representative III - Casualty

Automobile Club of Southern California

Long Beach, CA

PTO for community volunteer programs. Moderate computer and line of business technical software skills required. Respond quickly to customer needs and problems.

QA Manager

Neurocrine Bioscience

San Diego, CA

Identifies and resolves technical, operational and organizational problems/problems relating to own discipline. Experience with DSPV system is a bonus.

Design Manager - salaried

Cordoba Corp

Los Angeles, CA

Participates in community relations and outreach programs to create understanding and acceptance of District building projects design within the community.

Training Instructor

Riverside Transit Agency

Hemet, CA

Developing and refining new programs; Assists in managing and evaluating the vehicle operator training program, which includes:

Director of CG Production

Nickelodeon

Burbank, CA

Communicates creative and technical thoughts clearly and effectively across many departments and organizational levels of studio leadership.

Territory Development Representative

Xometry Inc

Los Angeles, CA

Participate in ongoing training and mentoring programs. Work with technical staff and other internal colleagues to meet customer needs.

FACILITIES PROJECT MANAGEMENT ASSOCIATE

Los Angeles County Department of Human Resources

Los Angeles County, CA

A structured interview that will assess technical knowledge in the field, computer skills, interpersonal skills, problem solving and analytical skills, and oral…

Planning & Programming Specialist

Riverside Transit Agency

Riverside, CA

Plans, organizes, directs and participates in the Agency's capital improvements program development activities. Knowledge of statistical and research methods.

REPORTING ANALYST

Coalition Technologies

Culver City, CA

Device upgrade and learning reimbursement programs. Review technical site audits and create in-depth initial SEO reports.

HR Specialist III

Los Angeles Unified School District

Los Angeles, CA

Behavioral sciences and two years of technical human resources. Training and employee development classes and programs on diverse. Paid Holidays: Up to 13 days.

Senior Sleep Expert

Mattress Firm

Monterey Park, CA

Adhere to company merchandising and marketing programs to standard. Provide technical and product knowledge information to customers, serve as subject matter…

Senior Sleep Expert

Mattress Firm

Pasadena, CA

Adhere to company merchandising and marketing programs to standard. Provide technical and product knowledge information to customers, serve as subject matter…