Salesforce Implementation Manager @ MorganFranklin Consulting - Los Angeles, CA

Job Overview

2 months ago

Salesforce Implementation Manager

MorganFranklin Consulting - Los Angeles, CA

Own Your Career

We deliver unparalleled opportunities to drive your career advancement and we have a rewarding employee culture to support it.

Now is the time to truly own your career and deliver real value to some of the world's most valuable Fortune 100 brands, growth companies transforming their industries, and mid-market firms that need help navigating the defining moments of their lifecycle. Be a part of a collaborative organization with a commitment to learning. Work side by side with business leaders to solve complex client challenges. Discover opportunities to participate in an inclusive and diverse workforce. Collaborate with our Women's Initiative, explore issues surrounding Diversity & Inclusion with our IDEAS committee, or help to shape our employee experience with our Employee Engagement Committee!

The Team – Enterprise & Cloud Applications

Our Enterprise & Cloud Applications team is comprised of functional and technical experts in the areas of Salesforce, NetSuite, Oracle Cloud (ERP and EPM), OneStream, SAP, and Microsoft Dynamics Business Central. The Team tackles the challenges that come with implementing, optimizing, and maintaining cloud investments. Whether implementing a cloud solution or enhancing and extending an existing cloud environment, we help organizations get the most out of technology investments, including New System and Module Implementations, System Integrations, Upgrade Assessments, Application Upgrades, and Business Process Optimization.

You Are

Someone who knows how to deliver, driven by seamless project execution. You're not only concerned with the success of the project, but you're building positive relationships with clients along the way. You're leading their expectations and ensuring the standard of work is in line with promises made. There are a lot of moving pieces, but you've got the work ethic to stay on top of it all.

You are a team-builder and problem-solver. You stay updated on new products and technologies. You know how to use Salesforce to creatively design, prototype, and implement solutions for your client's unique challenges. And have proven experience with Visualforce, APEX programming, and APIs. You know that collaboration is key, so you look for ways to share and source best practices. If there's a new way to do something that improves outcomes for clients, you'll find it.

The Work

  • Leading and ensuring the successful delivery of and other CRM implementation engagements.
  • Developing Salesforce implementation roadmap for clients.
  • Good knowledge of Salesforce products, and experience implementing and optimizing Salesforce for clients.
  • Leading business and technical grooming for requirements and managing the end solution, optimizing Salesforce.
  • Mapping functional requirements to features and functionality.
  • Ability to clearly communicate solution and Solution decisions internally and with the customer throughout each project.
  • Disseminating best practices on solution positioning and delivery.
  • Contribute new products, workflows, and ideas - Identify risks that threaten project success and recommend workaround - Ensure Salesforce runs smoothly by testing then documenting fixes - Begin to mentor colleagues and take on more responsibility.
  • Supporting pre-sales activities inclusive of participating in sales calls and proposal development.
  • Mentoring more junior team members in business analysis, project management, and best practices.

Here's What You Need

  • 5+ years of consulting and Salesforce experience.
  • 3+ full life cycle Salesforce implementations.
  • Experience with at least two of the following cloud applications: Sales Cloud, Service Cloud, Community Cloud, Einstein Analytics, Integration Cloud.
  • Certifications in and other cloud platforms.
  • Experience in Lightning (Aura and LWC).
  • 2+ years of leading / managing a work stream on enterprise implementations.
  • Great work ethic with a customer service focus (high intensity).
  • At least 4 years of experience leading solution architecture design (business architecture, process architecture, integration architecture, user experience, process improvement).
  • At least 4 years of progressive experience in project management, business analysis, and technology implementation in full life-cycle CRM engagements.
  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience
  • Flexibility to accommodate travel up to 25%.

Bonus Points If

  • You have experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).
  • You have experience being responsible for multi-shore projects.
  • You have demonstrated experience leading and mentoring teams of up to 10 people.
  • You are customer oriented and great at building client relationships.
  • You have used Source Code or Deployment/Migration tools.
  • You have experience with architecture OR design activities.
  • You have experience with Data Migration.

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