Patient Care Coordinator @ Mindful Health Solutions - Los Angeles, CA

Job Overview

a month ago

Patient Care Coordinator

Mindful Health Solutions - Los Angeles, CA

Overview:
Working in a high-call volume medical office, the Front Desk / Patient Care Coordinator provides potential patients with information about Transcranial Magnetic Stimulation (TMS), a non-drug therapy to treat patients with depression disorder. The candidate in this role is required to provide excellent, friendly customer service throughout all aspects of patient contact. The candidate will assist in managing the front desk process from check in to check out.
Responsibilities:
  • Greets patients as they arrive and leave the office.
  • Collect Co-insurance/Co-pays from patients.
  • Process Credit card payments and credits.
  • Accurately maintain schedules, patients and insurance information.
  • Answer multiple phone lines and respond to email inquiries from prospective patients.
  • Possess thorough knowledge of each physician’s services, requirements, and approaches.
  • Communicate and apply knowledge to match potential patients with the appropriate physician.
  • Book and schedule patient appointments
  • Scan medical documents in to Electronic Medical Records software.
  • Provides general administrative support including faxing, copying and scanning for physicians and other office personnel as needed.
  • Cross train in other departments as needed.
  • Adheres to all HIPAA and confidentiality requirements.
  • Other task as needed by your Supervisor
Qualifications:
  • Ability to deliver superior customer service to all potential patients. Strong customer service skills and exceptional phone presence are a must.
  • Experience working front desk in medical office required.
  • Proficient with Microsoft Word and Excel, strong computer and data entry skills required.
  • Excellent written, verbal and follow up skills required.
  • Ability to interact with potential patients, clinic staff, physicians and departments in a professional manner.
  • Ability to multi-task with high degree of attention to detail and bring tasks to completion.
  • Must maintain professional appearance and demeanor and interface well with patients in a mental-health setting.
  • Must respect and adhere to office guidelines and use good judgment regarding patient confidentiality.
  • Minimum two years’ experience in a medical office environment/call center is preferred.
  • Punctual, reliable and flexible.

Similar Jobs

Medical Assistant (MA) Urgent Care, Full Time, Mid Shift/Every other weekend

PIH HEALTH

Los Angeles, CA

With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient and…

Service Representative-Ambulatory Services

Kaiser Permanente

Panorama City, CA

Provides patient information to family members, following established patient confidentiality guidelines. Directs patients to waiting areas.

First Cook

Kaiser Permanente

Downey, CA

Cleans and decontaminates patient care and work area stations, sanitizes cooking utensils, washes and rinses, and disposal. Replenishes food items as needed.

Clinical Nurse II - Alternative Care Unit (ACU) - 12hr Nights

CEDARS-SINAI

Los Angeles, CA

This will include appropriate reporting, referrals, and care in accordance with standardized procedures while providing care to special patient populations and…

Occupational Therapist

Kaiser Permanente

Los Angeles, CA

Discharges patient from occupational therapy when the patient has received maximum benefit from occupational therapy.

Front Office Representative I

PIH HEALTH

La Mirada, CA

The Front Office Representative I works under general supervision to perform various front office duties in the medical office setting to ensure efficient…

CDRC III - Case Manager

Kaiser Permanente

Downey, CA

Answers and triages patient calls for information, Tx services, general CD advice. Provides Chemical Dependency services and psychotherapy to adults,…

Psychiatric Counselor

Kaiser Permanente

West Covina, CA

Provides supervised clinical social work services to adults, children and families with emotional and/or social problems utilizing established psychotherapeutic…

Registered Nurse - Labor & Delivery - 12-Hours Nights - $10,000 Hiring Incentive!

CEDARS-SINAI

Los Angeles, CA

Responsible for care for the patient and delivery team. Ability to meet the needs and expectation of patients and health care colleagues.

Psych Social Worker

Kaiser Permanente

Pasadena, CA

Adheres to all mandated guidelines for patients clinical care and license. The majority of the position will be spent in direct patient care.

Licensed Vocational Nurse II

Kaiser Permanente

Los Angeles, CA

Instruct patients on general health and basic self care procedures. Performs patient care functions, within the scope of competency, considering age related…

Medical Social Worker II (ASW)

Kaiser Permanente

Baldwin Park, CA

Regularly participates as a team member in patient care conferences and planning meetings, and forms teams when indicated. Masters Degree in Social Work.

Surgery Center Business Office Clerk F/T

USPI

Los Alamitos, CA

Calculating and Informing patients of amount due. Knowledge of health care financing and Medical Collections preferred. Communicating with the Dr. offices.

LVN I - Glendale MOB - Family Medicine-Regular Clinic (Part Time)

Kaiser Permanente

North Glendale, CA

Instruct patients on general health & basic self care procedures. Performs patient care functions, within the scope of competency, considering age related needs…

Clinical Dietitian I - Per Diem

CEDARS-SINAI

Los Angeles, CA

Collaborates with and facilitates patient/family/caregiver/client’s active participation in establishing and implementing the plan of care.

Sr. Medical Assistant - Endocrinology

CEDARS-SINAI

Beverly Hills, CA

The Medical Assistant is also responsible to prepare the patients for examination by performing preliminary physical tests, taking blood pressure, weight, and…

Clinical Research Associate II - Simpkins Lab - Department of Neurology

CEDARS-SINAI

Los Angeles, CA

Assists with patient research billing. This role will comply with all federal, local, FDA, IRB, and HIPAA guidelines and regulations pertaining to the study and…

Social Worker MSW - Per Diem

CEDARS-SINAI

Los Angeles, CA

Providing social work services to patients and their families with psychosocial needs to assure patients receive benefit from medical and/or psychiatric care…

Registered Nurse - Medical and Respiratory ICU - 7SCCT - 12-Hour Nights - $10,000 Hiring Incentive

CEDARS-SINAI

Los Angeles, CA

Implements appropriate reporting, referrals and care in accordance with standardized procedures while providing care to special patient populations and patients…

Clinical Nurse II - 4s Oncology - 12hr Nights - $10,000 Hiring Incentive!

CEDARS-SINAI

Los Angeles, CA

Implements appropriate reporting, referrals and care in accordance with standardized procedures while providing care to special patient populations and patients…

Pharmacist - Drug Use Policy/Pain Management

CEDARS-SINAI

Los Angeles, CA

Sufficient mobility to access equipment, patients and other customers. Using contemporary, evidence-based best practices, the coordinator oversees pain…

Congenital Pediatric Sonographer - Per Diem - 8-Hour Day Shift

CEDARS-SINAI

Los Angeles, CA

Excellent organizational skills and ability to effectively coordinate all aspects of patient care. We provide an outstanding benefit package, along with…

Psychiatric Social Worker (Bilingual)

Kaiser Permanente

West Covina, CA

Adheres to all mandated guidelines for patients clinical care and license. The majority of the position will be spent in direct patient care.

Specialty Unit Charge RN - Labor & Delivery

Kaiser Permanente

Harbor City, CA

Coordinates smooth transition for patients across the care continuum. Demonstrates knowledge of patients specific conditions commonly seen in the department and…