Our client, a radiology firm, is seeking a IT Operations
Los Angeles, CA
The IT Operations
Field Specialist is responsible for the overall IT success of a grouping of outpatient radiology imaging centers and their ancillary call centers and/or administrative offices in a given area. The person in this position provides support to users that utilize several systems (RIS, PACS, Dictation, Microsoft Office, etc.) and a variety of equipment (desktops, laptops, printers, scanners, phones, network gear, etc.). Issues are reported in various ways (ticketing system, email, phone, text, etc.) and support (troubleshooting, implementing, replacing, etc.) is provided on site, remotely, over the phone and via email. The person in this role reports to the IT Operations
Manager and/or the IT Operations
Team Lead and he or she can rely on him, her or them and/or other specialized teams not only for escalated level two support, but also to further enhance his or her understanding of each system. Analyzing existing workflows or systems and making proactive recommendations to improve them is not only welcomed, but also encouraged in this role.