General Manager @ DTLA Hotel Management, LLC - Los Angeles, CA

General Manager


We are currently looking for a General Manager for our boutique hotel in Downtown LA, The Wayfarer! Our General Managers understand the value of developing a team to work towards their full potential to deliver an amazing guest experience. With our playful one-of-a-kind style and central location, live like a local at The Wayfarer hotel in Downtown Los Angeles!! The ideal General Manager is entrepreneurial, motivated, and able to execute operational strategies in a unique boutique property for our valued guests.
The General Manager will be a “hands-on” leader and have the intrinsic desire to meet the needs of our guests and team members. Items that will be instrumental in driving the success of this hotel include: Community involvement, an appreciation for family and food & wine, and a connection to nature & the ocean. This property requires a GM that has a strong rooms background along with experience in sales, food & beverage and event planning.

Essential Functions and Responsibilities of the job include but are not limited to:


  • Adhere to Pacifica’s Pure Stay guidelines to ensure the health, safety and comfort of our team members and guests.
  • Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
  • Exceeding Guest Expectations - Providing services that are above and beyond for guest satisfaction and retention.
  • Demonstrating Leadership - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Developing and Building Teams - Encouraging and building mutual trust, respect and cooperation among team members.
  • Improving Service - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
  • Coaching and Developing Others - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Modeling Appropriate Behaviors - Serving as a role model to demonstrate appropriate behaviors.
  • Supervising Team Members - Supervising and managing team members. Managing all day-to-day operations. Understanding team members’ positions well enough to perform duties in their absence.
  • Making Decisions and Solving Problems - Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Supervisors, Peers and Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Managing Daily Operations of the Hotel - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the guests on a daily basis.
  • Guiding, Directing and Motivating Subordinates - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Administrating Recognition Programs - Participating in team member recognition programs, publicly recognizing good quality, performance and service.
  • Organizing, Planning and Prioritizing Work - Developing specific goals and plans to prioritize, organize and accomplish your work.
  • Resolving Conflicts and Negotiating with Others - Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Training and Teaching Others - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Tasks performed daily (regularly): Review/verify daily reports, responsible for bank deposits, petty cash, guest relations, public relations, facility inspection, sales calls, maintenance of accepted standards of operations, monitor performance to forecast.
  • Tasks performed periodically: Hire/train/coach/delegate/terminate team members, negotiate contracts for goods and services following company policy, negotiate groups along with room sales, order supplies and approve invoices for payment, monitor and collect receivables, attend community events (Chamber of Commerce, Visitors Bureau, etc.)
  • Tasks performed occasionally: Oversee hotel refurbishment, travel to sales events and training seminars, survey competing facilities, complete marketing reports, monitor monthly financial statements, participate in hotel budgeting and planning.
  • Other duties from time to time as assigned by Manager.

Skills/Abilities/Other Requirements:
Strong leadership, salesmanship and public relations skills. Proficient in supervising, training, coaching and counseling. Ability to make timely, effective decisions. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to manage multi-departmental operations. Ability to direct performance of team members and follow-up with corrective action where needed. Ability to work long hours, 5 to 6 days a week. Basic accounting procedures. Computer skills; Word, Excel and PowerPoint preferred. Operation of cash registers and calculator helpful. Valid driver’s license with proof of auto liability insurance.

Health Benefits, Travel Perks & More


Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation. Our client also encourages quarterly team building and giving back to the communities in which they work through regular volunteering, and select charity promotions throughout the year.


Experience


Required
  • Independent/Boutique Hotel management experience
  • Full-service experience required
  • 5 - 7 years: At least 5-7 years’ experience as a General Manager within hotel operations demonstrating progressive career path responsibilities

Preferred
  • Strong English skills, both oral and written. Experience in hiring, training, supervision, forecasting, budget preparation, and cost control. Capable of putting together and directing an efficient, effective team.


Education


Preferred
  • Bachelors or better in Hospitality and Resort Management


Skills


Preferred
  • Enthusiasm
  • Training
  • Conflict Resolution
  • Interpersonal Communication (oral & written)
  • Microsoft Excel
  • Leadership
  • Budget
  • Critical Thinking
  • Ability to Understand & Improve Relationships


Behaviors


Preferred
  • Innovative: Consistently introduces new ideas and demonstrates original thinking
  • Loyal: Shows firm and constant support to a cause
  • Enthusiastic: Shows intense and eager enjoyment and interest
  • Thought Provoking: Capable of making others think deeply on a subject
  • Team Player: Works well as a member of a group
  • Leader: Inspires teammates to follow them
  • Functional Expert: Considered a thought leader on a subject
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity


Motivations


Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization