Director, Access & Engagement @ Los Angeles Homeless Services Authority - Los Angeles, CA

Director, Access & Engagement

The Los Angeles Homeless Services Authority (LAHSA) seeks motivated professionals who want to use their talents and skills to make a difference. Our 500+ FTE staff are adaptive problem solvers and passionate about enriching people’s lives. If you are mission-driven, dedicated to superior service and support, can diligently work independently and in a collaborative environment, join our team. LAHSA is leading the fight to end homelessness in LA County. Here, not only would your work have a real impact on the community, but we also offer a comprehensive and competitive benefits package.
Created in 1993, LAHSA is a joint powers authority of the city and county of Los Angeles. As the lead agency in the HUD-funded Los Angeles Continuum of Care, we coordinate and manage over $300 million annually in federal, state, county, and city funds for programs providing shelter, housing, and services to people experiencing homelessness.
Under the direction of Deputy Chief of Systems, this position is responsible for the overall management and operations of the Access & Engagement Department. The director will ensure best practice models are applied and staff is trained to successfully complete outreach within the integration of the new systems of coordinated entry for families, singles, and youth. In collaboration with the Programs Department Systems Integration Unit, this position will analyze and assess systems gaps and programmatic needs and recommend process improvements for greater system efficiencies.
This includes integrated strategic planning for the department, countywide strategies for addressing unsheltered homelessness, coordination with the Coordinated Entry System (CES) and emergency shelter programs, collaboration with City and County partners, and oversight of staff management and daily operations. The Director will ensure compliance with HMIS (Homeless Management Information System), accurate and timely outcomes/reporting requirements, and ensure the department meets established performance targets including quality improvement goals and objectives.
Essential Job Functions
Program Management & Oversight
  • Direct overall staffing and operations of the Homeless Services Department.
  • Develop policies, procedures, and protocols to ensure departmental goals and objectives are met.
  • Prepare departmental budgets and quarterly reports.
  • Oversight of program contracts to ensure successful implementation, coordination of client services, the achievement of program performance measures, and evaluation of services provided.
Staff Support & Development
  • Provide direct supervision, mentoring & support to a team of associate directors and department administrative assistant.
  • Assess staff skills gaps and provide professional development and skills enhancement training opportunities.
  • Ensure all offices, including co-located sites are properly staffed and functional.
  • Provide regular and appropriate feedback including verbal and written improvement plans when needed, and regular evaluations.
Community Engagement
  • Build relationships and collaborate with CES, first responders, community substance abuse, and mental health providers, and other partner agencies to ensure seamless referrals and services.
  • Oversight of special projects, including coordination with City and County departments.
  • Maintain a professional relationship with elected officials, City and County departments and social service agencies, and other organizations.
  • Creatively use and develop community resources to broker and link clients to services.
  • Attend and present at community and other meetings when appropriate.
  • Ensure the data entry and maintenance of HSD client data into HMIS.
  • Review and prepare reports related to the operations of the HSD as requested.
  • Assist with quarterly and annual audits as contractually mandated.
  • Develop linkages to available homeless resources and services throughout the Los Angeles CoC.
  • Perform other assigned duties.
Knowledge, Skills & Abilities
  • Comprehension of needs assessment and strategic program planning
  • Knowledge of systems and programs that impact homeless persons and homeless program funding sources, regulations, requirements and procedures
  • Experience with countywide outreach and implementation processes
  • Experience with program oversight protocols, outcomes analysis and reporting
  • Ability to think creatively and strategically to solve complex problems, ability to quickly grasp concepts and apply them in problem solving
  • Ability to interact, collaborate and build successful relationships with LAHSA’s partner agencies, constituents and other stakeholders, including local government departments
  • Develop external reporting tools to communicate the progress of LAHSA’s work and the work of its partner agencies to LAHSA’s Commission, its funders (from the city, county, state and federal level) and to the public.
  • Knowledge of the geographic layout of cities, streets and freeway systems in Los Angeles County
  • Knowledge in HMIS, countywide outreach and homeless systems resources available throughout the Los Angeles Continuum of Care (CoC)
  • Strong knowledge of the social services field and/or successful management and implementation of programs in the non-profit, government, or private sector.
  • Ability to manage multiple projects simultaneously.
Training & Experience
  • At least ten years’ experience in working in the social service field including management of a large field-based workforce
  • Experience managing multiple field office sites is a plus.
  • Excellent written and oral communication skills, and computer proficiency in Microsoft Office Suite and other applications; willingness to work a flexible schedule.
  • Bachelor’s degree required an advanced degree is highly desirable.
  • Any combination of extensive and applicable work experience and educational credentials to perform the above duties successfully.
  • A valid Drivers’ License is required
A_ppointments are typically made between the minimum and the midpoint of the range, depending on qualifications._
Applicants may make a reasonable accommodation request for this job by calling the Human Resources Department at (213) 683-3333; or via email at [email protected]
Location: 811 Wilshire Blvd,6th floor,Los Angeles,CA, Los Angeles, CA 90017
Job Type: Full-time
Pay: $122,134.00 - $183,202.00 per year