Quality Assurance Specialist @ Stars Behavioral Health Group - Long Beach, CA

Quality Assurance Specialist

Stars Behavioral Health Group
Long Beach, CA
a month ago
Named one of the best places to work in California!

We are committed to providing a career-enhancing environment for dedicated professionals desiring to make a difference in the lives of young people and their families. Stars Behavioral Health Group (SBHG) currently employs approximately 1,700 people at more than 45 different sites throughout California in Los Angeles, San Bernardino, Riverside, Fresno, Central Valley, Stanislaus, Santa Clara, Alameda, and Sacramento counties. We serve more than 30,000 children, youth and families annually throughout the state.

Our experienced staff of Psychiatrists, Psychologists, Social Workers, Mental Health Specialists, Parent Partners and other therapists/counselors provide case management, mental health care and a range of support services in schools, homes or other community settings. Our dedicated teams work collaboratively and in partnership with family members, school administrators and faculty, county social workers, case managers, probation officers and other agencies.

JOB SUMMARY: The Quality Assurance Specialist is responsible for the Quality Assurance Program for the Behavioral Health Urgent Care Centers. The position is responsible for auditing documentation to reconcile with billing and oversees documentation of services by staff to assure conformity with Medi-Cal, Los Angeles County, other outside agencies, and internal standards and policies. The Quality Assurance Specialist manages all charts with deficiencies by processing them to the appropriate department for correction. The position is also responsible for insuring the discharged chart is closed in the correct order and completed. Position oversees the Continuous Quality Assurance program, medical records and records all CQI data. In addition, the Quality Assurance Specialist’s duties will include but are not limited to insuring that the chart order is maintained, data collection into the L.A. County data collection sites is maintained and other quality improvement tasks as assigned.


Bachelor’s degree in Quality Improvement/Quality Assurance, human services, psychology, or related social science field, or LVN license.

Two (2) years of experience in the mental health field or a QA position required, preferably in in-patient setting.
Two (2) years of experience in QA/TQM preferred.
One (1) year experience in LACDMH clinical documentation preferred.

License or Certification
Valid California Driver’s License.

Assaultive patients.
Blood and Body Fluid Contact (Category III).
Potential for eye and wrist strain from computers and close work with figures, and minor lacerations from paper cuts.
Driving/operating a vehicle.

Demonstrated use of ProACT Training.
Demonstrated use of Standard Precautions.
Demonstrated knowledge of safety procedures and Material Safety Data Sheets particular to departmental hazards (see IIPP Manual).

Essential Duties and Responsibilities
1. Maintains vigilance over the general milieu within the facility to facilitate quality client care, optimum facility operations and preserve the safety of all therein.
2. Supports Quality Assurance Program to assure that quality care is provided in compliance with Community Services policies and regulatory standards.
3. Coordinates data collection activities and procedures for Quality Assurance with the Administrator and Program/Clinical Director.
4. Oversees all required evaluation and outcome data collection from the County jurisdictional agencies families and children, and staff.
5. Compiles and reports results of County-required and internal evaluations, outcomes, and client tracking reports.
6. Oversees incident and placement change reporting systems; tracks incidents through Continuous Quality Improvement program.
7. Oversees the client and family satisfaction reporting and the grievance and complaint process and other participant reporting; coordinates grievance responses with the Administrator.
8. In coordination with the Program Director, develops client record format, client chart contents, required forms and documentation standards for client record.
9. Coordinates chart auditing functions with the Program Director and Administrator.
10. Coordinates, develops and executes CQI presentations in collaboration with the Program Director and Administrator.
11. Participates in TQM activities as requested including CQI subcommittees, probes, peer review, audit and/or tracer activities.
12. Provides oversight and staff support for the Utilization Review/Quality Assurance Committees at each office, including scheduling and preparation of the agenda.
13. Communicates pertinent information to all members of the management team, orally or in writing.
14. Represents the agency in county, city, or association meetings, as required
15. Actively participates in the agency’s and SBHG’s Total Quality Management and Continuous Quality Improvement systems which support compliance with Joint Commission and other accreditation standards as applicable.

We offer:
  • DailyPay
  • MFTI and ACSW’s receive supervision for BBS hours
  • Competitive compensation
  • Company paid benefits package including medical, dental and vision and many other voluntary benefits
  • Rewarding work environment with excellent opportunities for career growth
  • Excellent work/life balance including generous vacation and holiday pay
  • Meaningful relationships with your co-workers and the individuals we serve
  • Family-oriented environment
  • On the job training including paid CEU opportunities and career development
  • Flexible work schedule and environment
  • Mileage reimbursement