Clinic Receptionist @ Texas County Memorial Hospital - Houston, MO
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Licking Family Clinic
Under the direct supervision of the Clinic Coordinator, the Receptionist is responsible for performing the reception and secretarial duties of the clinic while functioning as the primary/focal communication source. Performs under hospital and clinic policies and procedures. Demonstrates behaviors which exemplify professional conduct and teamwork.
Essential duties/responsibilities: Fluctuating clinic activities necessitate flexibility. Must be highly motivated to complete assigned duties within prescribed time limits. Exercise extreme tact when dealing with patients, employees, hospital departments, physicians and the public. Maintains a strong ethical code regarding patient rights as evidenced in professional attitude (i.e., privacy, confidentiality and empathy). Must promote professional, positive and cooperative demeanor. Performs receptionist duties, to include, but not limited to: answering telephone calls, screening telephone calls, processing and/or relaying of messages, assisting clinic visitors and directing them to the appropriate personnel. Responsible for patient check-in and check-out functions. These include: new chart preparation, photocopying insurance cards/crucial documents, scheduling appointments for clinic patients, completing new patient registration forms, printing daily encounter forms, totaling patient charges upon check-out, collecting appropriate payment. Scheduling functions include: notifying nursing of additions/cancellations to the provider’s schedule, rescheduling of patients if the physician is unavailable or detained, pulling medical charts/records for next day’s appointments. Additional daily tasks: insure that all correspondence is signed, copied, addressed and mailed or faxed, keeping log of daily patient information, filing of charts, filing of correspondence in patient charts, maintaining an inventory of office supplies. End of day duties: batch encounter forms and receipts, prepare appropriate corresponding paperwork/documentation, lock and secure office. Knows the policies and procedures relating to fire, safety, disaster and infection control as they apply to hospital, as well as clinic practice. Attend in-services of these as required. Performs other duties/projects as assigned by authorized personnel.
Education: High school diploma, GED or equivalent.
Experience / Skills: At least one year of experience in clerical, receptionist and/or medical office preferred. General office procedures: filing, typing, and basic computer skills required. Knowledge of standard office machinery.
Licensure, Registration, Certification: Not applicable.
Mental / Physical Requirements: (may be met with or without reasonable accommodations): Effective and appropriate communications skills, both verbal and written. Accuracy and attention to detail required. Standing, walking, sitting, lifting, turning, carrying, pushing, pulling, stooping, crouching, twisting, and reaching are required. Must be able to lift 20 lbs. from the floor and from overhead, and 40 lbs. from waist height; exercise good body mechanics in execution of essential duties, including appropriate back and neck posture.
Working Conditions: Minimal physical discomfort. Frequent distractions and interruptions. Potential exposure to infectious diseases and hostile persons. Ability to perform duties under stress required.
Age-Specific Competencies: Persons generally grow and develop in stages that are related to their age. Age specific competence means that the employee is aware of physical, psychosocial and/or learning needs of patients of different ages. Employees consider these needs when planning and providing care for the patient or when interacting with the patient or family.
Human development can be divided into eight stages. In each stage the individual has a primary task to accomplish or master. Each task is important throughout the life span but is most critical at a particular stage.
- Infant (0-1 year): The infant must learn to trust that his/her needs will be met.
- Toddler (1-3 years): The toddler must learn to develop a sense of himself as an independent person and gain self-confidence and self-control.
- Pre-school child (3-6 years): The pre-school child must develop a sense if initiating (being able to explore the world and start projects).
- School age child (6-12 years): The school age child must develop a sense to his/her own self-worth through accomplishments and interaction with others.
- Adolescent (13-20 years): the adolescent must develop his/her own identity.
- Young adult (21-43 years): The young adult must develop close relationships.
- Middle adult (44-65 years): The middle adult must develop a sense of community and assume responsibility for others.
- Older adult (65 years and older): The older adult must come to understand the meaning of his/her life in terms of what has been accomplished.
Texas County Memorial Hospital is a tobacco-free smoke-free facility.