Temporary Instacart Shift Lead @ Instacart - Germantown, MD

Temporary Instacart Shift Lead


OVERVIEW
Instacart is hiring temporary Shift Leads! This is a short-term assignment. Instacart Shift Leads are responsible for driving Instacart's success inside the stores of our retail partners. In this role, you will exercise autonomy and use your owner-mindset to coach a team of in-store shoppers, maintain and improve in-store operations, optimizing for efficiency. You will manage day-to-day and on-the-ground operations in partnership with Operations Leadership, with a goal of delivering high-quality orders to customers in the most efficient way possible. If you are looking for a fast-paced, people-oriented, challenging and exciting place to grow your career, this is the place for you.


ABOUT THE JOB


  • Onboard new shoppers and provide continuous structured guidance and support to in-store shopper team—including actionable feedback for improvement—to help them achieve individual performance goals.

  • Become the expert and go-to-resource on the Instacart in-store shopping process and store layout

  • Utilize existing resources, tools, and team members to quickly identify and solve any shopper, customer, or retailer issues

  • Build morale in-store and foster a collaborative, team-oriented work environment

  • Ensure orders are fulfilled accurately and to the highest standard of quality

  • Maintain in-store equipment and staging areas and proactively troubleshoot any issues with service and repair vendors

  • Maintain a comfortable in-store environment so that our shoppers can focus on their work

  • Enforce policies for in-store shoppers and partner with local Operations Team to ensure personnel issues are escalated properly

  • Brainstorm new process improvements that will enhance the in-store shopping and customer experience

  • Exemplify the highest standards of professionalism and integrity to promote the culture, values, and mission of Instacart

  • This is a temporary, non-exempt role that is expected to last for a period of 90 days with potential opportunity for extension. You will be paid hourly and this role is eligible for overtime.


ABOUT YOU

  • You have interpersonal and communication, organization, planning, and prioritization skills

  • You possess a mindset of resilience and perseverance

  • You have experience and comfort with using metrics and dashboards to make decisions

  • You have demonstrated poise when navigating critical conversations with peers, retailer partners, and in-store shoppers

  • You have experience working with diverse teams

  • You possess strong motivational and leadership skills

  • You are comfortable with challenging the status quo and being proactive in developing improvements to the in-store shopping and customer experience

  • You can be flexible: Shift Leads are required to report into one store; however, based on geographic locations, this might be subject to change

  • You have access to reliable transportation as Shift Leads may be required to travel between stores

  • You are able to deliver customer service that exceeds customer needs

  • You have consistent access to and be able to effectively use a recent smartphone (iPhone 5 / Android 4.4 or newer)

  • You must be able to do the following with or without reasonable accommodation:

    • Lift up to 50 lbs regularly throughout shift

    • Remain standing or walking, including up and downstairs, during shift

  • You are able to consistently and reliably work 30-40 hours a week

  • You are able to work regularly on weekends, including Sundays