INTERVIEWING CLERK - 60049287 @ The State of Florida - Gainesville, FL

INTERVIEWING CLERK - 60049287

Requisition No: 293802
Agency: Children and Families
Working Title: INTERVIEWING CLERK - 60049287
Position Number: 60049287
Salary: $797.49 Bi-Weekly
Posting Closing Date: 01/18/2021

Northeast Region Economic Self-Sufficiency Program

Customer Service Lobby – Gainesville Service Center
DESCRIPTION
This is work interviewing and/or determining eligibility of persons applying to receive assistance from government programs and agency resources, such as public health and social services programs, by: Effectively assisting customers in the Customer Service Center in accordance with the Department's Performance Management Plan.
  • Effectively assessing customers' needs.

  • Referring customers to community agencies as appropriate.

  • Timely and accurately escalating customers' complaints/inquires as appropriate.

  • Documenting customers' records timely and in accordance with departmental procedures.

  • Assisting customers with completion of online or paper applications.

  • Assisting customers with My ACCESS Accounts.

  • Effectively communicate with internal and external customers as by departmental procedures.

  • Effectively maintaining customer lobby log in accordance to Performance Management Plan.

  • Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits
REQUIREMENTS
**NOTE: All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on the State of Florida Employment Application. Responses to qualifying questions will be credited only if verifiable by skills and/or experience listed on the employment application, including specifically required customer service and computer skills. Applicants who do not answer the position qualifying questions will not be considered for this position.

Only State of Florida Applications will be accepted – no resumes, please.
Must have more than 1-3 years of clerical experience in an office setting. Must have more than 1 year of customer service experience. Must have more than 1 -3 years of computer experience.
This position requires a security background check and participation in direct deposit.
Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The biweekly salary for this position is $797.49, and is not negotiable.
EXAMPLES OF JOB CHARACTERISTICS


Analyzing Data or Information


Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.




Assisting and Caring for Others


Providing assistance or personal care to others.




Documenting/Recording Information


Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.




Processing Information


Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.




Getting Information Needed to do the Job


Observing, receiving, and otherwise obtaining information from all relevant sources.




Communicating with Persons Outside Of the Organization


Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.




Interpreting Meaning of Information to Others


Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.




Making Decisions and Solving Problems


Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.




Monitoring and Controlling Resources


Monitoring and controlling resources and overseeing the spending of money.




Judging Qualities of Things, Services, People


Making judgments about or assessing the value, importance, or quality of things or people.





EXAMPLES OF KNOWLEDGE, SKILLS AND ABILITIES


Speaking


Talking to others to effectively convey information




Judgment and Decision Making


Weighing the relative costs and benefits of a potential action




Active Listening


Listening to what other people are saying and asking questions as appropriate




Information Gathering


Knowing how to find information and identifying essential information




Problem Identification


Identifying the nature of problems




Reading Comprehension


Understanding written sentences and paragraphs in work related documents




Service Orientation


Actively looking for ways to help people




Writing


Communicating effectively with others in writing as indicated by the needs of the audience




Information Organization


Finding ways to structure or classify multiple pieces of information




Identification of Key Causes


Identifying the things that must be changed to achieve a goal




English Language


Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar




Therapy and Counseling


Knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance including alternative treatments, rehabilitation equipment and its proper use, and methods to evaluate treatment effects




Clerical


Knowledge of administrative and clerical procedures and systems




Computer


Knowledge of computer software including applications



The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.




Nearest Major Market: Gainesville