PURPOSE This position is responsible for the Infra Strategy and Operations functions to develop, deploy and maintain the best of breed Infrastructure Strategy and Operations process and tool. This position will coordinate across Infrastructure, HQ teams and other HAEA teams to organize and align resources for successful implementation. This position will report progress to the Director of Infrastructure as well as key customers (HMA, KUS, HCA). This position plays an important role working with the Infra Operations Principal who is accountable for day-to-day operations and Infra Service Delivery Principal who defines technology standards and monitors compliance to make sure that the appropriate enhancements are put in place in the near and mid term (6-18 months) maintain stable and secure operations. ESSENTIAL FUNCTIONS The main responsibilities of this position are to: Develop Infrastructure short term and long-term strategies that are aligned with business goals and objectives collaborating with Director of Infrastructure, Executive Principals and Team Managers. Establish Infrastructure quality performance and operational performance metrics and the KPI to measure these metrics. Produce and maintain a dashboard presentation of these metrics for monitoring and management. Responsible for Infrastructure Training, Career development plan management process to develop a high morale Infrastructure competency environment where Infrastructure resources work with right skills-set and clear direction on Infrastructure career roadmap. Responsible for Customer feedback management and Infrastructure Communications management process to maintain high level of end-user satisfaction Improve overall Infrastructure Asset management and Inventory control process to register and keep tracking of Infrastructure Hardware, Software and Cloud, update the existing inventory with latest end-user information on a regular basis and amortize the existing asset to its lifetime Improve overall Infrastructure Procurement management process and execution of sourcing initiatives across technology spend categories: Data Centers, Hardware, Software, Voice, Data, Infrastructure Staff Augmentation / Professional Services (labor), Cloud and other categories as assigned. Investigate and identify areas of cost saving opportunities in all of Infrastructure’s 3rd party vendor contracts Responsible for Infrastructure Financial management process (i.e. Budgeting, Cost Management, Resource Utilization) to provide clear understanding on Infrastructure spending and return on investments (ROI). Develop, prepare, and analyze contracts, RFIs and/or RFPs working with Infrastructure Process and Project Management team Contribute to the strategic plan through innovative ideas on how to improve support processes and ROIs while reducing costs. Assist with the creation and definition of key performance indicators relevant to SOC 2 and ITIL. Must have proven experience with team building and leading a team- mentor, guide and lead TFT team members in the execution of TFT objectives Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. REQUIREMENTS Bachelor degree or higher. Master’s or MBA from top schools preferred 10 years experience in Information Technology (IT) industry with 3 years experience on IT strategy and operations functions or similar experience. 3-5 years of Top IT consulting companies (i.e. Accenture, IBM or similar) or Big 4 consulting company (Deloitte, E&Y, KPMG, PWC) experience preferred. Cloud (AWS and/or Azure) experience preferred. Strong communication. Robust analytical capabilities. Project management. Experience with Cloud (AWS, Azure, VMware). ITIL framework. ServiceNow. SOX/SOC 2 Type I&II/ISO 27001&2/HITRUST or similar framework. CERTIFICATIONS Cloud (AWS, Azure and/or VMware) certification required. ITIL Foundation, Network and/or Advanced Security related certification preferred.

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