This position is responsible for the Infra Strategy and Operations
functions to develop, deploy and maintain the best of breed Infrastructure Strategy and Operations
process and tool. This position will coordinate across Infrastructure, HQ teams and other HAEA teams to organize and align resources for successful implementation. This position will report progress to the Director of Infrastructure as well as key customers (HMA, KUS, HCA). This position plays an important role working with the Infra Operations
Principal who is accountable for day-to-day operations
and Infra Service Delivery Principal who defines technology
standards and monitors compliance to make sure that the appropriate enhancements are put in place in the near and mid term (6-18 months) maintain stable and secure operations
The main responsibilities of this position are to:
Develop Infrastructure short term and long-term strategies that are aligned with business
goals and objectives collaborating with Director of Infrastructure, Executive Principals and Team Managers.
Establish Infrastructure quality performance and operational performance metrics and the KPI to measure these metrics. Produce and maintain a dashboard presentation of these metrics for monitoring and management
Responsible for Infrastructure Training, Career development plan management
process to develop a high morale Infrastructure competency environment where Infrastructure resources work with right skills-set and clear direction on Infrastructure career roadmap.
Responsible for Customer feedback management
and Infrastructure Communications management
process to maintain high level of end-user satisfaction
Improve overall Infrastructure Asset management
and Inventory control process to register and keep tracking of Infrastructure Hardware, Software and Cloud, update the existing inventory with latest end-user information on a regular basis and amortize the existing asset to its lifetime
Improve overall Infrastructure Procurement management
process and execution of sourcing initiatives across technology
spend categories: Data Centers, Hardware, Software, Voice, Data, Infrastructure Staff Augmentation / Professional Services (labor), Cloud and other categories as assigned.
Investigate and identify areas of cost saving opportunities in all of Infrastructure’s 3rd party vendor contracts
Responsible for Infrastructure Financial management
process (i.e. Budgeting, Cost Management
, Resource Utilization) to provide clear understanding on Infrastructure spending and return on investments (ROI).
Develop, prepare, and analyze contracts, RFIs and/or RFPs working with Infrastructure Process and Project Management
Contribute to the strategic plan through innovative
ideas on how to improve support processes and ROIs while reducing costs.
Assist with the creation and definition of key performance indicators relevant to SOC 2 and ITIL.
Must have proven experience with team building and leading a team- mentor, guide and lead TFT team members in the execution of TFT objectives
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Bachelor degree or higher. Master’s or MBA from top schools preferred
10 years experience in Information Technology
(IT) industry with 3 years experience on IT strategy and operations
functions or similar experience.
3-5 years of Top IT consulting companies (i.e. Accenture, IBM or similar) or Big 4 consulting company (Deloitte, E&Y, KPMG, PWC) experience preferred.
) experience preferred.
Strong communication. Robust analytical capabilities. Project management
Experience with Cloud (AWS
SOX/SOC 2 Type I&II/ISO 27001&2/HITRUST or similar framework.
and/or VMware) certification required.
ITIL Foundation, Network and/or Advanced Security related certification preferred.