Senior Support Engineer - Intelligent Process Automation @ Veritone - Costa Mesa, CA

Senior Support Engineer - Intelligent Process Automation

We Are Veritone
We are driven by the belief that Artificial Intelligence is mankind's greatest invention. It is the key to building a safer, more vibrant, transparent, and empowered society. We are determined to be an active contributor to shaping our future for the better. We care about the ethical implications of AI and the prosperity and well-being of all individuals, as well as the growth and continued successes of our employees, customers, and partners.
Veritone's mission today is more important than ever. We're here to democratize AI and enable every organization and every person with the power of AI. What started in 2014 with the idea of providing unified access to hundreds of cognitive engines through one common software infrastructure, evolved to the world's first AI operating system, aiWARE, which orchestrates a diverse ecosystem of cognitive engines to power intelligent automation for both commercial and government organizations. As we progress, we will continue to move humans from "in" to "on" to "out of the loop" to help them accelerate workflows, save time and costs, and uncover new insights and opportunities.
What You'll Do

  • Be a coach and trusted advisor during the implementation of technical solutions.

  • Diagnose and troubleshoot customer technical problems.

  • Hands-on development to help clients solve real-world problems with aiWARE & Automate Studio.

  • Identify recurring customer pain points; participate in resolving them and authoring documentation.

  • Nurture a developer community through posting of technical content and code examples.

What You'll Need

  • At least 5 years of full stack development experience.

  • Javascript expert.

  • Great written and verbal communication skills (English).

  • Obsession for customer success.

  • Self-driven and excited about working on many things in parallel.

Bonus Points If

  • Prior working experience with node.js, GraphQL, Node-Red, Golang, REACT.

  • Bachelor's in Computer Science.

  • Knowledge of Artificial Intelligence cognitive engines capabilities

  • Experience with Intelligence Process Automation or Robotic Process Automation

  • History of supporting complex technological products or services.

What's In It For You

  • A competitive compensation package.

  • Stock Options.

  • A fully stocked kitchen, casual dress attire, catered lunch on Fridays.

  • Flexible Time Off.

  • Quality benefits: medical, dental, vision, 401K.

  • An opportunity to be a part of the next big thing in artificial intelligence!

Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.