Technical Customer Support Representative @ Coretek Enterprises - Concord, NC 28027

Job Overview

5 months ago

Technical Customer Support Representative

Coretek Enterprises - Concord, NC 28027

Coretek is looking for a customer service representative who is capable of providing support to our customers in a fast-paced environment. Applicant must be able to correctly identify issues with product hardware and/or software and be able to maintain customer relationships with our growing customer base.

Overall skills and required job duties include:

  • The ability to offer remote troubleshooting for technical and/or shipping issues to a diverse customer base in a high-volume, high-stress environment.
  • Must work diligently to preserve company image and maintain customer business relationships on behalf of Coretek
  • Must be able to identify and replace computer components and test for key functions of computer hardware and software, including break/fix experience.
  • Must have practical knowledge of Laptop, Desktop, Apple Laptop, and Apple iMac hardware as well as Microsoft Windows, ChromeOS, and Apple macOS - OS loading experience a plus.
  • Must be able to lift a minimum of 25 lbs.
  • Must have reliable transportation.
  • Creative writing skills are a huge plus.

Benefits include:

  • Company-match 401k
  • Yearly Bonuses
  • Accrued Vacation Time
  • Full time position with overtime opportunities
  • 7 paid holidays

Wage will be based on the applicant’s experience level and specific abilities. Please send a resume and anything else you feel will help you be considered for the position.

Job Type: Full-time

Pay: $15.00 - $18.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Employee discount
  • Paid time off

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:
In addition to additional sanitation procedures, all employees must go through a health screening at the start of their shift and wear masks throughout the day. We monitor the suggestions of local health officials and change our policies accordingly.

Education:

Experience:

  • iOS: 1 year (Preferred)
  • Windows: 1 year (Preferred)

Work Location:

  • One location

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Detail-oriented -- would rather focus on the details of work than the bigger picture

This Job Is:

  • A job for which military experienced candidates are encouraged to apply
  • Open to applicants who do not have a college diploma

Company's website:

  • coretekcomputers.com

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Remote interview process
  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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