Applications Support/DevOps Engineer @ JPMorgan Chase Bank, N.A. - Chicago, IL

Job Overview

a year ago

Applications Support/DevOps Engineer

JPMorgan Chase Bank, N.A. - Chicago, IL

Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm Description for Internal Candidates This position is for Corporate Technology Finance Risk Data & Controls team. In this role, you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. This Site Reliability Engineer role will build and implement creative solutions to operations problems, including optimizing existing systems and building infrastructure. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, improvement, production lifecycle methodologies, and risk guidelines. Finally, you'll have the opportunity to develop professionally - and to grow your career in any direction you choose. Responsibilities and Deliverables: Ensure the success of our internal SRE and DevOps organization Responsible for triaging and escalating any production issue affecting outages. This includes analyzing past data for predicting issues and taking proactive actions. Provide support for end users by having in-depth knowledge of application and the integrations to downstream systems. Troubleshoot priority incidents, facilitate blameless post-mortems, and support solutions for closure Identify and enact process and technical improvements, including automation Defines and drives adoption of end to end application or service monitoring incorporating noiseless alerting with proper telemetry Ready to work in North American hours, and also provide weekend coverage on rotational basis. Qualifications and Technical Requirements: Multiple years of industry experience is required within Production Support, DevOps, or Site Reliability Engineering Degree in Computer Science or related technical field involving or equivalent practical experience. Required skills: Unix/Linux, Sybase/Oracle SQL, Shell Scripting, Python Experience in Monitoring tools like ITRS Geneos, AppDynamics, Splunk and Grafana Nice to have: Supporting Web based applications (WebSphere, Apache Tomcat). Experience with CTRL-M/CA Autosys scheduler, and knowledge on any ETL tool like Pentaho Experience with Cloud Infrastructure on AWS, GCP, or Azure Working knowledge in one or more general purpose programming languages (Java), plus an interest in learning other coding languages and skills as needed JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment. As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. Equal Opportunity Employer/Disability/Veterans

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