Hotel Guest Service Supervisor (MOD) - Full Time @ Embassy Suites Arcadia - Arcadia, CA

Hotel Guest Service Supervisor (MOD) - Full Time

Embassy Suites Arcadia
Arcadia, CA
11 days ago

Please apply through our formal requisition. Click HERE to go to the link where you can fill out our application online.

Embassy Suites Arcadia is a 191-room hotel with Food and Beverage operations. Our renovations are complete! Come experience our new suites and adjacent areas for a refreshed new look!

Passionate about hospitality? Customer-service oriented? Want a career and not just a job? We want to hear from you and meet you right away!

Of course, as in any other career there are requirements (these are not the only requirements or a detailed job description):
  • Availability (open to mornings, evenings, nights, holidays, and weekends)
  • Customer-Service driven.....again Customer-Service driven (this is VERY important)
  • Outside-the-box thinker
  • Team player
  • Proven record of excellent attendance
  • Proven record of steady job history
  • Open to training and development
  • Cashier/money-handling experience, if applicable
  • Able and willing to stand for long periods of time if needed
  • Experience in a 3-4 star hotel desired

WCG offers many benefits including**:

  • Paid Time Off
  • Paid Time Off Sellback (Yes! You can sell us your unused PTO)
  • Sick Time
  • Health (Medical, Dental, Vision) & Other Supplemental Benefits
  • On-Shift Employee Lunch
  • 401(k)/Roth IRA with match
  • Employee Assistance Program
  • Flexible schedule as allowed by duties/responsibilities
  • Hotel Discounts (Hilton Team Member Travel Program) - up to 30 room nights at $35+ per year around the globe!
  • LifeMart Discounts

Purpose for the Position:

To coordinate front office activities of hotel or motel and resolve problems arising from guests’ complaints, reservation and room assignment activities, and unusual requests and inquiries.

Essential Responsibilities:

  • Assigns duties and shifts to workers and observes performances to ensure adherence to hotel policies and established operating procedures.
  • Confers and cooperates with other department heads to ensure coordination of hotel activities.
  • Answers inquiries pertaining to hotel policies and services.
  • Greets important guests.
  • Arranges for private telephone line and other special services.
  • May patrol public rooms and areas, investigate disturbances, and warn troublemakers.
  • May interview and hire applicants.
  • May receive and process advance registration payments.
  • May send out letters of confirmation or return checks when registration cannot be accepted.
  • May act as MOD when necessary.
  • May count and handle cash and/or house bank(s).
  • May oversee some or all tasks performed by Guest Services team members.
  • All other duties as assigned by a manager or supervisor.

Skills and Abilities:

  • Read and interpret business records and statistical reports.
  • Use mathematical skills to interpret financial information and prepare budgets.
  • Analyze and interpret policies established by administrators.
  • Understand the government regulations covering business operations.
  • Make business decisions based on production reports and similar facts.
  • Make business decisions based on your own experience and personal opinion.
  • See differences in widths and lengths of lines such as those on graphs.
  • Deal with the general public, customers, employees, union and government officials with tact and courtesy.
  • Plan and organize the work of others.
  • Change activity frequently and cope with interruptions.
  • Speak and write clearly.
  • Accept the full responsibility for managing an activity.

About Embassy Suites Arcadia

Thank you for your interest in working for Windsor Capital Group, Inc. (WCG). Our culture fosters a creative, entrepreneurial and energetic work environment where our team members come to work and have fun. We value passionate people who love to be challenged and desire to contribute to the overall success of the organization.

Applicant instructions: If you need assistance and/or reasonable accommodations in completing an application form or during any phase of the interview process, please alert the hiring manager and/or the Human Resources department and every effort will be made to accommodate your needs in a reasonable way and time.

EEOC Disclaimer: WCG Hotels is an Equal Opportunity Employer.

E-Verify Disclaimer: WCG Hotels participates in the E-Verify program.

We would like to inform you that due to the volume of applicants we will only contact the candidates that are qualified for the position(s) applied.

Internal candidates interested in applying for an internal opening, please see Human Resources for a job transfer application. All job transfers must be approved by direct department Manager and General Manager. Other restrictions apply.

*Positions are not guaranteed to remain open for any certain period of time. Status of full/part time or on-call may change without notice **Benefits can stop/change at any time with or without notice

Please apply through our formal requisition. Click HERE to go to the link where you can fill out our application online.